Salesforce Technical Lead

3 days ago

Mumbai, India dentsu Full time

Experience: 7–10 years Location: Mumbai Employment Type: Full-time About the Role: We are looking for an experienced Salesforce Technical Lead to spearhead the design and implementation of our Service Cloud ecosystem. The ideal candidate will lead a team of developers and administrators to build an Omni Case Management solution, ensuring scalability, performance, and best practices in Salesforce architecture. Key Responsibilities: Lead technical solutioning and architecture design for Salesforce Service Cloud projects while overseeing development, configuration and integration efforts Build and manage a dedicated Salesforce team focused on Omni Case Management Collaborate with stakeholders to define roadmap, technical strategy, and implementation plans. Ensure adherence to coding standards, CI/CD, and release management best practices Provide mentorship and technical guidance to developers and administrators. Stay up to date with Salesforce releases, innovations, and Service Cloud features Skills & Qualifications: 7–10 years of overall Salesforce technical experience, with deep expertise in Service Cloud Proven experience in solutioning, architecture, and technical leadership Strong understanding of Omni-channel , Case Management , and Service Console Hands-on experience in Apex, LWC, Flows, Integration APIs, and configuration tools Salesforce certifications (Platform Developer II, Application Architect, or Service Cloud Consultant) preferred. Excellent leadership, communication, and problem-solving skills.

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