RELIX HR Consulting Pvt Ltd

3 weeks ago

bangalore, India RELIX HR Consulting Pvt Ltd - Recruitment Partner for Excellence Full time

Linux L2 / L3 Engineer - Preferably Immediate Joiner

· Minimum 5 Yrs of experience in Linux i.e. includes installing, configuring, troubleshooting and Administration of all flavors of Linux.

· Linux Vulnerability assessment and Mitigation and Knowledge on Patch deployment solutions – Redhat Satellite / Oracle Linux Ksplice

· Working knowledge on Redhat and Oracle Enterprise Linux and Troubleshooting networking issues.

· Strong understanding of Cluster Services and Oracle RAC clusters

· Good knowledge on SAN technologies and converged solutions

· Good knowledge on HP Servers Blade, Rackmount and Virtual Connect OS/patch/security update/management.

· Disaster Recovery planning and conducting DR tests and Responsible for Standard Operating procedures issuance to incident management team.

· Prepare Service delivery reports and participate in customer meetings

· Routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes

· HPE Service Guard cluster on RHEL

· Resolve customer’s issues via the telephone, email, or remote sessions.

· Reproducing issues in-house and responding back in a timely manner.

· Regular follow ups with customers with recommendations, updates, and action plans.

· Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.

· Maintain quality on case documentation, SLA timeframes and operational metrics.

· Performs within the Productivity Measure of the team and Incident Management: Resolve single and cross technology incidents independently

· Project Management: Participate, propose, and/or lead customer and internal projects across technology customers, including Knowledge Transfer (KT) and Transition. Create Standard Operating Procedure (SOP)

· Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.

· Must achieve excellent customer satisfaction

· Take ownership and work with high productivity and efficiency.

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