Shop Manager

1 day ago

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MetaMorph is a 360° HR Advisory firm incubated within Blume Ventures and dedicated to helping startups scale, evolve, and grow. We’ve helped more than 220 startups and multiple hires (and counting), providing them with the platform and opportunities they deserve. A fast-growing women’s ethnic and fusion wear brand with 15–20 exclusive stores across India and a strong online presence. The Head of Retail Operations will be responsible for driving the overall performance, profitability, and growth of the retail business. This role involves leading franchise operations, identifying new properties for store expansion, ensuring operational excellence, and building a high-performing retail team. The ideal candidate will have strong expertise in retail management, franchise relations, property negotiations, and market analysis. Franchise & Store Expansion Manage franchise operations, ensuring alignment with brand standards. Negotiate and finalize property lease agreements and franchise contracts.  Retail Operations Management Oversee day-to-day retail operations across all stores. Implement operational policies, SOPs, and compliance standards. Monitor store performance, sales, and profitability.  Lead, mentor, and manage regional/store managers and retail teams. Drive training and development programs to enhance performance. Foster a customer-centric culture across retail outlets.  Market Analysis & Strategy Develop and execute retail expansion strategies to maximize market share. Financial & Performance Management Set performance benchmarks and regularly review KPIs. Prepare and present business performance reports to management. Bachelor’s or Master’s degree in Business Administration, Retail Management, or related field.  8+ years of experience in retail operations, with at least 5 years in a leadership role.  Strong background in franchise management and property acquisition.  Excellent leadership, communication, and stakeholder management abilities. Expertise in franchise and company-owned retail models.  Strong understanding of retail market trends and customer behavior.  Ability to drive multi-location operations with efficiency.  Proficiency in MS Office, ERP systems, and retail management tools.

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