Assistant manager

5 days ago


Bangalore City, India Xiaomi India Full time
Job Responsibilities: The person will be responsible to build long-term relationships with customers, increase their loyalty towards Xiaomi and play a vital role in fostering long-lasting relationships with our valued customers. Job requirements:
- Improve user retention and drive repeat purchases
- Analyzing data to determine which strategies are most effective in retaining customers over time & optimize accordingly
- Build, launch and scale Loyalty & Referral programs
- Reduce cart drop offs, drive up-sell and cross-sell initiatives
- Plan, execute, and manage marketing campaigns across different communication channels like Mailers, Push notifications, Whats App and SMS
- Monitoring competitors’ activities and industry trends for all CRM activities
- Define key metrics & track them to measure short-term and long-term impact of marketing strategies
- Coordinate with internal and external stakeholders like marketing, product, design teams and 3rd party CRM tool vendors
- Must be user experience focused
- Stay up to date with market trends, competitor activities, and consumer behaviors to identify opportunities for growth and optimize marketing strategies Experience - 5 to 8 years
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