Engineer needed ASAP

2 weeks ago

Mumbai, India CleverTap Full time

About the Role: As a Customer Success Engineer, you will be the first point of contact for any technical and/or non technical issues that the customers face with our product. Android, iOS, and Web platforms). Note: You will be working in Shifts for this role Actively contribute to our online support documentation. Work closely with Engineering, Product, and Customer Success teams. Help define and execute support team processes. Responsible for responding to customer emails and driving excellent customer experience. Engineering degree (Computer Science preferred) ~2+ years of programming experience (API/ Web/ Mobile). ~ Strong basics and concepts of any programming language ~ Ready to work in shifts as per the requirements of the company. Knowledge of multiple Mobile Development (Android, iOS, Hybrid) is required. Quality of response Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. Check out our product documentation, engineering blog, and customer stories to see how we work and what we value. CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships. AI , brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit or follow us on Linkedin and X .

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