Senior UX Researcher

About UsIndia’s largest beauty and wellness destination with more than half a million happy customers.Design at Nykaa welcomes candidates with diverse backgrounds, expertise and perspectives. It offers opportunities of constant learning with fun and interactive sessions. It is a place where you’d feel welcomed and can contribute your skills and expertise to help build the business growth. We are committed to the safety and well-being of our employees, vendors and clients.Vision and MissionNykaa’s vision and mission are to inspire and enable each person to thrive in their own uniqueness by creating a community and being a trusted source of information and products to cater to every lifestyle need by giving a choice, inspiration, authenticity and convenience to diverse consumers.Team descriptionOur UX team crafts exceptional omnichannel shopping experiences for millions of users by combining research and data. We pour all our energies in keeping the result simple and focus on an iterative user-centred design process to develop our products. We're a close-knit group of 35+ passionate and creative folks from diverse backgrounds and cultures who take pride in Nykaa's intrapreneurial culture. Our team is scaling and hiring for 2 locations in India - Mumbai & Gurgaon. If a fast-paced work environment and deep problem-solving excite you, we would love to have you in our teamWe are looking for a UX Researcher to help achieve our vision. This role will be responsible for problem discovery, definition, testing, and collaboration with our design and technology teams. You will plan and execute research studies to produce generative and evaluative insights that advise our product vision and delivery. You will partner with UX designers, product managers and technology to turn research into measurable user insights.What you will be doing:Drive the end-to-end user research lifecycle for certain projects, including a selection of methods that align with research questions and business goalsPlan and design user research of all types - generative and evaluativeCreate comprehensive research plans and execute themEstablish and track strategic research goals that will help us identify unmet user needs, learning needs, market trends, and new business opportunitiesGenerate insights from qualitative and quantitative user dataWrite scripts with no biases or leading questionsRecommend, bring forward and execute the best research methodology for the given projectBe assertive on best-suited methodologies and apply it as per time/scope limitationsAsk detailed and panoramic analytical questions to develop research goalsIdentify problems and/or constraints for the projectSeek opportunities to propose research projectsEffectively brainstorm with designers on solutions to problems found through insightsPresent findings and recommendations in both comprehensive as well as detailed and understandable formats to different types of stakeholdersAdd wireframes/concepts to recommendationsCollaborate with stakeholders of the project during the entire projectCollaborate with designers to drive recommendations for designsParticipate in different ways to provide information about the value of UX research, tools and methodologiesIdentify research opportunities, lead discussions and propose a research planClarify success metrics and tie efforts toward delivering business valueIdentify opportunities for both incremental and blue-sky innovationAdvocate for prioritization of changes, refinements, and improvements to the user experienceCommunicate insights to all levels of the organization, including senior leadership, through writing and presentationsFacilitate collaboration amongst core-product teams and stakeholders to gain alignment of product, business, and user goals that drive towards shared outcomesLead end-to-end product design initiatives, from early problem discovery through solution design, prototyping, and testingDesign and analyze qualitative studies that find opportunities by way of meaningful insightsEstablish research tools, standards, and frameworks to level up the team’s ability to conduct, communicate, and catalogue quality researchCollaborate with UX leadership to help define our user-research strategy and evolve our research processDefine and maintain standards for UX researchAdvise designers on research opportunities and best practices at various stages of the product development processSynthesize research to frame problems, uncover insights, and tell stories that build alignment and buy-in with your team and stakeholdersInnovate methods for sharing research insights that democratize research by making insights easily available across the organization in ways that foster a human-centred culture across the organizationCollaborate with partners to understand the impact of user research on product strategy and measure the effectiveness of product featuresCoach and mentor researchers on your teamProvide ongoing education on user research to our companyWhat you will bring to the teamExperience facilitating cross-functional working sessions and/or workshops with peers and partnersArticulation of our target markets and their unique needs and circumstances they bring when interacting with our productsExceptional understanding of fundamental research principlesA high degree of creativity and problem-solvingStrong conceptual and analytical skillsAbility to think and design holistically to create a cohesive and coherent product experienceExperience conducting user research, including interviews, usability testing, and writing surveysBasic qualificationsBachelor’s Degree Required; Master’s Degree (human-centred design, psychology, anthropology, sociology, or similar) preferred4+ years of hands-on experience performing user researchExpert in qualitative research methodologies and knowledge of basic quantitative methodologiesProficient in both unmoderated and moderated studiesAttention to detail and multi-tasking capabilitiesAbility to mentor junior UX ResearchersWork samples demonstrating your abilities.What will make you stand out from the restProven track record uncovering, synthesizing, and distributing impactful insights that advised product strategy and decisionsEvidence of building shared alignment across departments, disciplines, and teamsAbility to distil complex problems into clean and intuitive design solutionsExcellent communication and mentoring skillsExperience in agile software developmentAbility to operate in a fast-paced technical environmentJob Location - MumbaiWork from Office