myGwork | Senior Program Manager, Amazon Pay CX
2 days ago
DESCRIPTION:
Over the past 20 years, Amazon has reinvented on behalf of the consumer and has become one of the largest internet retailer and marketplace in the world with over $200 billion in revenue globally.
Amazon is now reinventing on behalf of the customer and focused on building the largest and most innovative payments business in the world, and we are recruiting to make this vision a reality within the Amazon Payments Organization in India, to make the customer's payment experience delightful.
As one of the largest e-commerce companies in the world, Amazon Payments processes billions of dollars of payments securely via a number of payment mechanisms, including credit cards, convenience store payment, net-banking, cash on delivery and electronic gift certificates.
Transactions are processed on behalf of thousands of merchants, including Amazon.in. Amazon Pay's vision is to be the most trusted, reliable, frictionless and ubiquitous payments system, preferred by millions of customers and merchants to pay in a wide range of needs. As part of this, we are committed to delivering an exceptional customer payment experience and contribute towards making India a cashless economy.
The role will be responsible for one of the flagship payments goal around delivering customer experience at a high quality and low cost structure by leveraging product solutions.
1. Partner with Business, Product, Customer Service and Finance teams to drive down cost of service for Amazon Pay, by establishing impact of service delay, service quality, upstream product metrics movement, self-service coverage etc. on increased contacts and escalations.
2. Lead the customer trustbuster program to identify crucial customer experience gaps through data analytics and contact mining, be the single point of contact on providing leadership updates on the status of open trustbuster, blockers and path to green.
3. Work with business/products to define, plan and prioritize the projects that need to be implemented to reduce customer experience gaps and monitor the execution of projects to ensure overall integrity of the program.
BASIC QUALIFICATIONS:
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS:
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Credit and Lending business at Amazon Pay serves 1cr+ happy customers through the Amazon Pay Credit card and Amazon Pay Later programs. The Amazon Pay Credit card is...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Pay makes it simple for hundreds of millions of customers around the globe to pay for products and services using the information already stored in their...
-
myGwork | Growth Manager, Amazon Pay
2 days ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Pay simplifies daily life and fulfills the aspirations of every Indian by solving their payment and financial needs. . It offers a trusted, convenient, and...
-
myGwork | Product Manager, Amazon Pay
2 days ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:This is a FTC (Full-time Contractor) role with a fixed period of 12 months, the candidate will be evaluated for a conversion to a full time role during or at the end...
-
myGwork | Sr. Program Manager, IN-OHL
2 days ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon India's Other Hardlines (OHL) Team is looking for an exceptionally motivated, talented, and experienced Program Manager with strong customer obsession and a...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:If you love solving the deepest tech problems, enjoy working with all types of customers from around the world, love variety, this job has it all in spades. You will...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Pay is the fintech arm of Amazon. We are growing our offline payments operations aggressively in India. In this context, we are looking for an Business...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you customer obsessed, smart and analytical, execution focused, hungry and passionate about e-commerce, and with a strong work ethics? If yes, this opportunity...
-
myGwork | Senior Program Manager, Amazon
2 days ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon and MX Player recently joined forces to accelerate premium free entertainment for 250 million users in India. With this acquisition, Amazon merged two of...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Digital Payments is a very large opportunity for Amazon. Growing at 12% YoY, it is estimated that e-commerce spend will exceed $15T in 2027. And digital wallet usage...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Want to be part of a dynamic start-up environment within Amazon and be at the forefront of enabling "Amazon Pay" outside of Amazon?Our team is looking for...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Pay's vision is to simplify lives and fulfill aspirations by making payments trusted, convenient and rewarding. Payments and financial services is a...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Associate Category Manager at Amazon Pay will have end-to-end responsibility for the customer experience and growth of one category within the Utility Bill...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon Pay's vision is to simplify lives and fulfill aspirations by making payments trusted, convenient and rewarding. Payments and financial services is a...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:He/she will be leading Business Development charter to scale Payouts Channel for Amazon Pay Gift Card and Voucher business.Key job responsibilitiesHe/she must be an...
-
myGwork | Senior Program Manager, OPTIMA
2 days ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The OPTIMA team is seeking a Senior Program Manager to lead and enhance our Global Performance Management framework across the globe. This Global Performance Program...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon is looking for a Business Development Manager to drive strategic partnerships for Amazon.in within the Banking eco-system in India. This individual will be...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:You will be a Technical Program Manager working with various stakeholders across business, product, operation, internal development team and other tech partner...
-
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Advertising Trust (AT) organization is at the center of Amazon Ads, one of Amazon's fastest growing businesses. Every ad that flows through our Amazon systems,...
-
myGwork | Program Manager
2 days ago
bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:About Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By...
