SAP Order Management Support Specialist

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success.

Enjoy collaborating with others.

Strive to exceed expectations.

Move boldly in the quest for superior and best in market solutions.

Join Pitney Bowes as a SAP Order Management Support Specialist Years of experience: 3 - 5 years Job Location -PuneImpact

The successful candidate will work as a member of the internal SAP support team within IT. This position will assist customers with concerns and challenges and recommend solutions to address issues they may have.

The Job

• Serves as the first point of contact with the user community and provides service delivery within the functional areas of SAP ECC 6.0 (SD/LE, FICO, MM/PP) application support, and operations.
• Works independently and with peers to provide the resolution for critical and urgent issues relating to the functional area(s) of SAP to which they are assigned.
• Works closely with SAP ABAP developers to identify reported system issues.
• Provides 1st and 2nd level SAP support for the local IT team.
• Participate in after-hours support rotation for outage priority issues.
• Provide solutions or communicate and route issues to other appropriate IT groups.
• Confer with internal staff and organizational units to analyze current operational procedures and processes, identify problems and paths to a solution.
• Promote effective and collaborative communication with internal team members and business partners.
• Develops and maintains strong relationships at the operational level for the assigned workstream.
• Ensure major incident communication to management and internal customers.
• Communicate status of initiatives to middle and senior level management.

Required Qualifications Skills

Qualification - B.Tech/B.E./ M.Tech or MCA with good understanding of business processes

The role requires a talented self-directed individual with a strong work ethic and the following skills:

• Minimum of 3-5 years of experience as an SAP functional analyst.
• Expert skills in at least one SAP functional areas along with a strong understanding of the integration points between modules.
• Some experience in other SAP Integrated 3rd Party systems will be helpful.
• This role requires close coordination with multiple internal teams.
• Able to grasp issues and problems quickly and anticipate potential future requirements. Capable of offering alternate viable solutions.
• Strong business process experience and industry knowledge across many areas to provide context to business requirements.
• Develops and maintains strong relationships within the assigned workstream.
• Excellent communication skills, oral and written, including ability to conduct formal and informal presentations and workshops to all levels of management.
• Deep knowledge of configuration, development, multi-tiered architecture, cross-functional integration.
• Ability to use influence, persuasion, and mediation to resolve issues and drive consensus.

Optional Skills

• SAP S/4 HANA implementation
• Exposure to other ERP solutions i.e. MS Dynamics a plus

Role:  Technical Lead

Industry Type:  IT Services & Consulting

Department:  Engineering - Software & QA

Employment Type:  Full Time, Permanent

Role Category:  Software Development

Education

UG:  Any Graduate

PG:  Any Postgraduate