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Gurgaon, India MSM Unify Full time

Job Title: Vice President – Education Process Outsourcing (EPO)Department: EPO DivisionLocation: Gurugram, IndiaReports To: CEOOrganization: MSM UnifyEmployment Type: Full-TimeAbout MSM UnifyMSM Unify is a global education marketplace and platform that connects students, recruitment partners, and academic institutions. We are committed to transforming international education through innovation, process excellence, and technology. Our newly launched EPO (Education Process Outsourcing) vertical represents the next frontier in academic operations for global institutions.Position OverviewWe are seeking an experienced, entrepreneurial, and visionary Vice President – EPO to spearhead MSM Unify’s Education Process Outsourcing initiatives. The role involves owning and scaling the EPO business unit, delivering best-in-class outsourced academic and operational services to global institutions while building a sustainable, tech-enabled, and process-driven delivery organization.The VP – EPO will be responsible for establishing the foundational delivery infrastructure, managing client acquisition and onboarding, ensuring service excellence, and driving profitability and strategic growth in this new business vertical.Key ResponsibilitiesStrategic Planning & Execution• Define the day roadmap to set up the EPO foundation (team, process, systems).• Design and implement a 6–12 month plan for vertical expansion, service integration, and P&L performance.• Establish SOPs, compliance frameworks (GDPR, SLAs), and quality metrics across all functions.Service Delivery & Operations• Set up and scale service delivery across the three phases:Phase 1 – Support: Admissions, helpdesk, document management, digital marketingPhase 2 – Operations: Scheduling, exams support, transcripts, payroll & HRPhase 3 – Strategic: Research support, curriculum services, learning analytics• Build and manage delivery teams in alignment with global university partner requirements.• Ensure high-quality outcomes through standardized operating procedures and real-time monitoring tools.Client Engagement & Growth• Develop and execute a go-to-market strategy to acquire university clients globally.• Identify and segment target markets; build tailored value propositions for each.• Manage client onboarding, contract negotiations, and strategic