Tier 3 CC Customer Engineer

2 weeks ago


Delhi, India Insight Global Full time

Title: Tier 3 Customer EngineerLocation: Bangalore IndiaOn call RotationDuration: 12 Mo ContractPay Rate: 1,000 LPA /hrTargeted Start Date: ASAPOwn complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services.Core ResponsibilitiesLead incident response, complex troubleshooting, and root-cause analysis across the UCCE ecosystem.Design and implement advanced call flows, routing strategies, and peripheral integrations.Plan and execute upgrades, patches, and migrations with minimal downtime.Build and maintain runbooks, diagrams, standards, and support procedures.Implement monitoring, alerting, and capacity/performance baselines for proactive operations.Partner with UC, Network, and Security teams on cross-domain changes and solution designs.Mentor Tier 1/2 staff; provide knowledge



  • Delhi, India Insight Global Full time

    Title: Tier 3 Customer EngineerLocation: Bangalore IndiaOn call RotationDuration: 12 Mo ContractPay Rate: 1,000 LPA /hrTargeted Start Date: ASAPOwn complex operations and escalations across the Contact Center Enterprise stack for Dedicated Instance environments. Drive stability, scalability, and resilience for mission-critical contact center services.Core...


  • New Delhi, India Insight Global Full time

    Title: Tier 3 UC Customer Engineer Location: Bangalore India Duration: 12 Mo Pay Rate: $1,100/hr INR Targeted Start Date: ASAP


  • Delhi, India Insight Global Full time

    Title: Tier 3 UC Customer EngineerLocation: Bangalore IndiaDuration: 12 MoPay Rate: $1,100/hr INRTargeted Start Date: ASAP


  • New Delhi, India Insight Global Full time

    Title: Tier 3 UC Customer EngineerLocation: Bangalore IndiaDuration: 12 MoPay Rate: $1,100/hr INRTargeted Start Date: ASAP

  • CC&B/MDM Developer

    3 weeks ago


    Delhi, India Tata Consultancy Services Full time

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    2 weeks ago


    New Delhi, India Tata Consultancy Services Full time

    Experience in hands on development of CC&B (Oracle Utilities Customer Care and Billing) and MDM (Oracle Utilities Meter Data Management) for at least 4+ Years Must have good command in Java, Groovy Script, SQL Should have excellent understanding CC&B and MDM functional areas like Customer Information System, Billing and Payments, Credit and Collections, V...

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    2 weeks ago


    New Delhi, India Tata Consultancy Services Full time

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    1 week ago


    New Delhi, India Tata Consultancy Services Full time

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    4 weeks ago


    Delhi, India Servion Global Solutions Full time

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