Implementation specialist

4 days ago

Vadodara, India Total CollectR Virtual Collector & Debt Negotiator Full time

Total Collect R (a product of Total AI Systems Inc.) is a fast-growing Saa S startup revolutionizing the debt collection industry through automation, AI, and customer-centric design. Our platform helps businesses recover debt ethically and efficiently across 15+ digital communication channels improving collections while protecting consumer experience. Were a remote-first , product-driven company with teams across India, the U. S., and the Philippines. Our culture values ownership, speed, and clear communication, empowering every team member to make an impact. Reports To: Chief Technology Officer (CTO) Location: Remote Work Hours: US Central Time About the Role Were growing fast and we need an experienced Implementation Manager who knows how to turn signed deals into successful launches. You’ll own the post-sale experience, driving new clients from kickoff to go-live with speed, precision, and clear communication. You’ll manage multiple Saa S implementations at once, learn our product inside-out, perform baseline configurations, and ensure every customer sees value fast. This role combines relationship management, project execution, and process improvement — all with a focus on customer satisfaction and delivery timelines . What You’ll Do Lead multiple client implementations from Sales handoff through Customer Success transition. Set clear expectations, manage timelines, and deliver on commitments. Learn the platform quickly and handle baseline configurations. Coordinate with Product, Engineering, and Compliance to execute migrations and integrations. Identify and share product improvement opportunities with the CTO. Build repeatable processes that improve speed and consistency. What You Bring 3–6+ years leading Saa S implementations — ideally in fintech or compliance software. Proven record delivering projects on time and keeping customers happy. Strong communicator and fast learner with technical aptitude (APIs, data, integrations). Organized, proactive, and confident managing multiple clients in motion. Must work U. S. Central Time (CST). Why You’ll Love It Join a remote-first Saa S company modernizing debt collection through innovation and transparency. You’ll work directly with the CTO, influence the product, and build scalable systems that fuel growth.

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