Complaints Quality Analyst

2 weeks ago

India Right Move Full time

We are looking for a Complaints Quality Analyst for one of our esteemed clients in Pune having experience into internatinal Banking process, dispute management, dispute mangement, credit Support. Exp: - 6+ years (3 years on paper as a Quality Analyst) Location: Pune Shift – UK Shift J ob Description- 1.Ensuring that customers receive excellent customer service in a written format to include post, email and other forms of communication. 2.Raising complaints within the Respond system. 3.Working DSARS within regulatory timeframes, with attention to detail. 4.Working Credit amendments within business timeframes from requests via various forms of contact. Updating the 3 main Credit reference agency system to ensure customer credit files are correct and showing accurate and up to date information in order to satisfy any query or complaint that is presented to the business. 5.Making outbound telephony calls at the customer’s request, or when appropriate to support customer queries received via a correspondence format. 6.Ensuring that complaints received from digital channels are logged and recognized within a timely manner and customer dissatisfaction is recognized and addressed appropriately. 7.Ensuring that customer emails and queries are responded too promptly, and of high standard addressing all points raised and requests outlined. *We are looking for candidates who can join us immediate

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