
Chargebee | Principal Solutions Engineer
2 weeks ago
Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.
Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.
Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.
Our Engineering team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.
Principal Solutions Engineer (Payment Gateways and Revenue Management)
As a Principal Solutions Engineer with expertise in payment gateways, you will play a crucial role in the ongoing support of Chargebee’s products and payment gateway solutions for our merchants. You will be responsible for troubleshooting highly technical issues, and providing expert guidance. You will collaborate closely with cross-functional teams, including product managers and developers to ensure customer satisfaction and drive continuous improvement in the product and payments.
Responsibilities
Provide exceptional product support to clients, addressing their technical inquiries and troubleshooting issues related to payments integration and usage.
Be the voice of your customers, translating challenges into actionable product improvements.
Offer holistic solutions that go beyond quick fixes, maximizing customer satisfaction and value.
Build and maintain strong relationships with key clients, understanding their payment needs and ensuring the delivery of high-quality solutions.
Stay up-to-date with payments industry trends and related emerging technologies. Partner with internal stakeholders to develop and implement innovative solutions.
Craft clear knowledge base articles and training materials for self-sufficiency. Mentor and coach junior team members, sharing your knowledge and expertise to foster their professional growth.
Qualifications
Have a strong desire to stay ahead of the curve and embrace continuous learning in the fintech, financial services, and payments realm.
Have 4+ years of demonstrably successful experience in payments support or consulting.
In-depth understanding of payment gateway functionalities, including authorization, settlement, fraud prevention, and security protocols (e.g., PCI-DSS, 3D Secure).
Experience supporting global clients in the payment space, particularly those collecting payments internationally would be a plus.
Experience in handling high-priority (P0/P1) payment issues, quickly assess complex situations, identify root causes, and mobilize resources to resolve critical issues efficiently.
Combine deep technical expertise with exceptional communication and empathy to provide tailored solutions that address individual customer challenges.
Possess in-depth knowledge and hands-on experience with APIs, front end technologies like Javascript and tools like Postman for troubleshooting and testing.
Thrive in a fast-paced environment, act with a sense of urgency and collaborate effectively with diverse teams.
Possess a keen eye for detail and troubleshooting skills to address integration issues and discrepancies in reported data.
Bachelor's in Computer Science or related field OR equivalent experience.
Schedule Flexibility: Maintain a flexible schedule to adapt to 24/7 support requirements.
-
Senior Solution Engineer
1 month ago
tamil nadu, India Chargebee Full timeChargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...
-
Senior Solution Engineer
1 month ago
tamil nadu, India Chargebee Full timeChargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in...
-
Software Engineer
4 weeks ago
tamil nadu, India Chargebee Full timeChargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale. Chargebee counts businesses like...
-
Software Engineer
4 weeks ago
tamil nadu, India Chargebee Full timeChargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.Chargebee counts businesses like...
-
Technical Architect
3 months ago
tamil nadu, India Chargebee Full timeAbout Chargebee: Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the...
-
Technical Account Manager
4 weeks ago
tamil nadu, India Chargebee Full timeWe are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings. As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...
-
Technical Account Manager
4 weeks ago
tamil nadu, India Chargebee Full timeWe are looking for enthusiastic individuals to join our Premium Support team, providing high-quality support to customers who have subscribed to our premium support offerings.As an Enterprise Technical Consultant, you will be responsible for ensuring fast and accurate responses to customer inquiries, coordinating with internal teams to resolve issues...
-
Solutions Engineer
6 months ago
tamil nadu, India Chargebee Full timeOverviewWe are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which...
-
Senior Solutions Engineer
1 month ago
tamil nadu, India Chargebee Full timeOverview We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which...
-
Senior Solutions Engineer
1 month ago
tamil nadu, India Chargebee Full timeOverview We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which...
-
Senior Solutions Engineer
1 month ago
tamil nadu, India Chargebee Full timeOverviewWe are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which...
-
tamil nadu, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Amazon Device Management Systems (ADMS) organization in Chennai is specialized in building foundational solutions that cater to a number of critical customer...
-
Principal Designer
6 months ago
Chennai, Tamil Nadu, India KBR Full time**Title**: Principal Designer Under general supervision, independently applies advanced engineering techniques, makes decisions on engineering problems and methods, and represents the organization in conferences to resolve important questions or to negotiate with key engineers and officials of other organizations. Provides technical guidance to designers...
-
Principal Designer-piping
6 months ago
Chennai, Tamil Nadu, India KBR Full time**Title**: Principal Designer-Piping - Job Description - Under general supervision, independently applies advanced engineering techniques, makes decisions on engineering problems and methods, and represents the organization in conferences to resolve important questions or to negotiate with key engineers and officials of other organizations. Provides...
-
Principal Designer
2 months ago
Chennai, Tamil Nadu, India KBR Full time**Title**: Principal Designer - Instrumentation Under general supervision, independently applies advanced engineering techniques, makes decisions on engineering problems and methods, and represents the organization in conferences to resolve important questions or to negotiate with key engineers and officials of other organizations. Provides technical...
-
myGwork | Principal Engineer, Appstore
1 day ago
tamil nadu, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:This position can also be based in Delhi, Hyderabad, Pune and Bangalore.This Principal engineer role is focused on improving Appstore customer's experience. You need...
-
tamil nadu, India Tata Communications Full timeTitle – Principal Engineer – HPC Engineer (HPC+ Linux+ K8s+ Slurm + GPU)Candidate should be B.E / B. Tech with over 8+ Years of experience in IT Infrastructure industry, 3 to 4 years in HPC and or AI technology with strong knowledge on Scripting and Linux with at least 1-2 years in Kubernetes.Location – Chennai (WFO)Skills...
-
Principal Mto Designer
4 months ago
Chennai, Tamil Nadu, India McDermott Full time**Company Overview** People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us. Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea...
-
Principal Piping Designer
4 months ago
Chennai, Tamil Nadu, India McDermott Full time**Company Overview**: People power our future. That is why advancing a dynamic, inclusive environment, where everyone grows and thrives is critically important to us. Our ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea...
-
Principal Piping Designer
2 weeks ago
Chennai, Tamil Nadu, India McDermott Full timeThe Principal Piping Designer directly impacts the effectiveness of their team and related team. They exchange ideas and information relating to Piping Design effectively. The Principal Piping Designer may work autonomously within established Piping Design procedures and practices. They act as a lead, coordinating the work of others. The Principal Piping...