Customer Success
2 weeks ago
Customer Success & Product Specialist Location: Noida, Sector 1 Eligibility: Law graduates interested in a career in Legal Tech Experience: Minimum 1 year preferred; however, fresh law graduates with a strong interest in legal tech are also welcome to apply. Job Description We are looking for motivated law graduates to join our team as Customer Success & Product Specialists . This role combines client support, product understanding, and product coordination. As part of the Customer Support & Product Team , you will ensure clients have a smooth experience using our legal tech products while also contributing directly to ongoing product improvements. Key Responsibilities Client Support & Relationship Management Serve as the primary point of contact for clients. Provide timely assistance, maintain strong client relationships, and ensure overall satisfaction. Solution Delivery Understand client needs and workflows. Offer suitable solutions and ensure smooth resolution of client questions, issues, or requests. Cross-Selling, Upselling & Renewals Identify opportunities to introduce additional products or features. Support and drive contract renewals to enhance client retention. Product Expertise Develop a strong understanding of our SaaS-based legal tech products. Guide clients on product features, usage, and best practices. Feedback Collection Gather client feedback, identify recurring themes, and use these insights to drive product improvements as part of the product team . Client Onboarding & Training Conduct onboarding sessions, product demos, and training for new and existing users. Performance Tracking Monitor client usage patterns, adoption levels, and potential concerns. Take proactive steps to address issues before they escalate. Product Coordination & Management Document client issues, feature requests, and feedback clearly. Prioritize client-driven needs and collaborate internally to support enhancements. Contribute to improving product usability, workflows, and overall customer experience. Requirements Law graduates (LLB/LLM) with strong interest in legal technology. Strong communication and interpersonal skills. Analytical mindset with ability to understand client workflows and identify gaps. Customer-first attitude with good relationship management skills. Ability to work collaboratively within the product team and across supporting teams. Prior experience in client servicing, product support, or legal research is an advantage but not mandatory .
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Customer Success Manager
2 days ago
india Responsive Full timeAbout Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...
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Customer Success
2 days ago
Bengaluru, India Simbian Full timeJob Description Role Overview As Simbian's Customer Success Manager (CSM) for strategic accounts, you'll be the primary liaison for our largest and most important customer post-sales. This high-impact role blends elements of Customer Success, Technical Account Management, and Supportability Product Management. You will drive customers onboarding, champion...
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Head of Customer Success
3 days ago
India Primesoft Inc Full timeAbout us- A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Head of Customer Success
3 days ago
India Primesoft Inc Full timeAbout us- A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Head of Customer Success
2 days ago
India Primesoft Inc Full timeJob Description About us- A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and...
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Customer Success
5 days ago
Chennai, India PurplePond Financial Planners Full timeJob Description Job Title: Executive Customer Success Location: Chennai T.Nagar (Work from Office) Experience: Fresher / 1-2Years Experience in Investment/ Insurance/ Customer Co-ordination Company Overview: PurplePond is a customer centric, principle-oriented company committed to providing comprehensive 360-degree financial planning solutions to our...
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Head of Customer Success
5 days ago
India Primesoft Inc Full timeAbout us-A leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. The company was founded by former executives from Disney, HBO, AT&T, McKinsey and many others....
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Customer Success Associate
5 days ago
India TekXera Full timeCustomer Success Associate (Hebrew Language) – RemotePosition: Customer Success Associate – L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 1–5 Years Location: Pan India (Remote)About the RoleWe are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to support...
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Customer Success Manager
3 days ago
India Total CollectR Virtual Collector & Debt Negotiator Full timeWe're a fast growing SaaS company on the hunt for an experienced Customer Success Manager who can help us build our Customer Success Department from the ground up. That means we're looking for builders who thrive in environments with minimal structure, is excited by the idea of building infrastructure and breathing life into it through direct execution. This...
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Customer Success Associate
2 days ago
India TekXera Full timeJob Description Customer Success Associate (Hebrew Language) Remote Position: Customer Success Associate L1 Work Mode: Remote (Work From Home) Process: International Customer Support Experience: 15 Years Location: Pan India (Remote) About the Role We are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to...
