SAP Service Delivery Manager

2 days ago

Hyderabad, India Cognitus Full time

Service Delivery Manager

Minimum Experience – 12 to 17 years

Job Location – Hyderabad/Mumbai

Job Summary

Service Delivery Manager will be accountable for Application Maintenance, Support & Projects for our SAP Managed Services customers and will lead the team of functional and technical SAP resources from multiple process areas. To be successful in this role you should have demonstrated experience and success in the Duties and responsibilities of this role.

Job Description - Duties and Responsibilities:

Customer / Engagement Management

  • Own and drive customer satisfaction, service quality and governance for multiple AMS accounts.
  • Develop and manage client relationships at multiple organizational levels like business users, IT management, Clevel, and Vendor partner.
  • Drive adherence to both Cognitus and client Contracts, MSA’s, policies and procedures. Understand managed services contract with respect to scope, people and quality, and budget expectations.
  • Conduct resource scheduling and coordination through the staffing process and align delivery mix per Contract.
  • Manage Ticket systems, route and assign resources and conduct Operational meetings with the customer.
  • Deliver customer reporting and Governance cadences (Invoices, billing, SLAs, and KPIs) and resolve any gaps.
  • Lead Monthly service reviews on

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    Hyderabad, India Cognitus Full time

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