Cluster Manager

4 days ago


Mumbai, India Edme Insurance Brokers Full time

Team Management & Operations- Supervise and guide a team of claims executives handling commercial lines claims.- Allocate workloads, set priorities, and ensure adherence to service level timelines.- Review claim files for accuracy, completeness, and compliance with internal and regulatory standards.- Conduct regular team meetings and performance reviews.2. Claims Handling & Support- Oversee the end-to-end claim process — from notification to settlement — ensuring timely communication and fair resolution.- Liaise with insurers, surveyors, and clients to ensure smooth claim progression.- Support team members in complex or high-value claims.- Ensure prompt registration, documentation, and follow-up for all reported claims.3. Client Servicing- Serve as an escalation point for client queries or disputes.- Provide technical guidance to clients regarding claim procedures and documentation requirements.- Maintain strong relationships with key corporate clients and ensure client satisfaction through proactive communication and problem resolution.4. Compliance & Reporting- Ensure adherence to IRDAI and internal audit requirements.- Maintain records and documentation for audit and compliance purposes.- Generate periodic MIS reports and provide claim analytics to management.- Identify process improvements and implement best practices in claims management.5. Training & Development- Train and mentor junior team members on claims processes and customer service excellence.- Conduct knowledge-sharing sessions on new insurance products, claim trends, and policy wordings.


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    5 days ago


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