Implementation Engineer

4 days ago

Bengaluru, India Konecta Full time

At Konecta, we are transforming customer engagement with next-generation cloud-based platforms. We’re looking for an experienced Implementation Engineer with a strong background in Contact Center technologies and cloud (AWS) deployments to join our fast-growing team.What You’ll Do- Lead the implementation of Konecta products into customer ecosystems.- Act as a consultant and product SME, gathering requirements and aligning solutions with client needs.- Configure, test, and deploy Konecta software in multi-tenant SaaS environments.- Train and support users, ensuring smooth adoption and transition to production.- Troubleshoot implementation issues while effectively communicating updates to clients.What We’re Looking For- Strong understanding of omnichannel communication technologies and their role in contact centers.- Hands-on experience with Contact Center software suites (Five9, Cisco UCCE, Amazon Connect, NICE, Twilio, Avaya, Genesys). Five9 experience is a plus.- Strong skills in SQL (mandatory), IP networking, and REST APIs.- Familiarity with AWS, Linux, Nginx, Redis.- Previous experience with outbound contact center products (dialer, ACD, IVR, etc).- Excellent problem-solving ability, consultative communication style, and a customer-first mindset.Why Join Us?This is an excellent opportunity to grow your expertise while working on large-scale enterprise implementations. At Konecta, you’ll be part of one of the fastest-growing and most respected technology companies, where innovation, collaboration, and customer success drive everything we do.

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