CSM Manager

4 days ago

Chennai, Tamil Nadu, India Zocket Full time
Customer Success Manager ( US & Eurasia )

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.

Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.

Champion customer success by transforming satisfied users into passionate brand advocates.

Become a deep product expert, empowering clients to leverage Zocket's full suite of social media marketing tools.

2+ years' experience in Customer Success, preferably within SaaS or tech-driven environments.

~ Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.

~ Self-starter attitude, passionate about delivering outstanding customer experiences.

Gain exposure to leading US brands and help shape their social media marketing success.

Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.

Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

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