Technical lead

1 week ago

Chennai, India Tata Consultancy Services Full time

Job DescriptionRole : Service Now Technical Lead.Required Technical Skill Set : Service Now, ITSM Modules, ITOM, HRSD, Sec Ops, GRX, ITBM, CSM, and other Service Now modules.Desired Experience Range : 6 - 8 Years.Location of Requirement : Chennai, Tamil Nadu, India.Desired Competencies (Technical/Behavioral Competency)Must-HaveTechnical Competency- Experience as a Technical Lead- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution- Understanding customer business requirements and convert to functional requirements- Responsible for reviewing requirements for accurate estimation- Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for Service Now- Expertise Service Now deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise- Review, and do proactive analyze and resolve application issues as needed- Mentor and share technical knowledge/guidance to team- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards- Must be certified with Service Now Systems Administrator, Service Now Implementation Specialist and ITIL V3 foundation- Should possess good knowledge in Agile/Scrum methodologyBehavioral competency- Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts- Excellent team management skills to manage the project team and members- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)Good-to-Have- Experience in Service Now custom application design and development- Evaluate the tool stability and performance and provide recommendations- Knowledge on new servicenow modules ( HRSD, Sec Ops, GRC, CSM, ITBM, Etc..)- Preferred to have Service Now Implementation Specialist certification- Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholdersResponsibility of / Expectations from the Role- Understand Architecture Solution for the implementation or Maintenance of Service Now platform- Work with Architect and customers for the technical requirements, document them, play back and baseline- Develop a design aligned with the Architecture (if applicable) and technical requirements- Lead a team of Service Now developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements- Perform Sprint activities (if agile) with the customer and the team:- Develop User stories from the requirements- Estimate effort, Work with the product sponsor to prioritize the user stores- Do sprint planning- Assign sprint activities to the team- Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements- Track and share the status of sprint / user stories with the Project Manager- Identify and manage risks and challenges- Ensure the quality deployment of the product as per the design- Ensure the security, resilience of the components as per the design- Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design

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