Quality Assurance Lead

Founded in 1999 and headquartered in New York City, Huge is a global design and technology company that creates digital experiences for the world’s most ambitious brands. With more than 1,000 employees across several hubs worldwide in North America, South America, Europe, APAC and Vietnam etc., Huge combines creativity, strategy, and technology to deliver experiences that drive growth and transformation. Its client portfolio includes industry leaders such as Google, McDonald’s, Nike, IKEA, and Verizon, spanning consumer goods, retail, media, healthcare, and technology sectors. Huge is consistently recognized for its bold creativity, collaborative culture, and ability to make things people love, gaining awards including People’s Choice for Next Gen Talent of the Year (across technology and design), Healthcare Leadership Awards, Chatbot Solution of the Year, the 2025 AI Breakthrough Awards, and 15 Creativepool 2025 Annual Awards—including the People’s Choice win for Agency of the Year and Design Agency of the Year. Based in Bengaluru, India, the center is an innovation and delivery hub that enables Huge to scale design and technology capabilities to drive forward-looking solutions and strengthen our global delivery model by tapping into India's dynamic talent pool. Teams in India work closely with colleagues across North America, Europe, South America, and APAC to pioneer Intelligent Experiences (IX) and strengthen Huge’s global impact. Huge India focuses on areas such as experience design, engineering, product strategy, data analytics, and brand content, while also driving innovation in emerging technologies, including AI/ML. This center positions Huge to move faster, scale smarter, and deliver transformative digital experiences for clients worldwide. QA Lead Oversees daily QA operations, leads multiple QA analysts as needed, aligns them with organizational goals, and maintains high-quality standards. They drive strategic improvements, set long-term QA strategies, manage critical initiatives, and foster cross-departmental collaboration. They define performance metrics, oversee talent development, work with the Director of QA on resource allocation, and handle high-level risk management and strategic decision-making. 6-8 years of relevant experience QA Technical Competence (Must have): Manual Testing: SDLC Understanding: Deep expertise in SDLC integration and QA alignment. Attention to Detail: Exceptional focus on high-quality, accurate deliverables. Test Automation: Strong experience with integrating and advancing automation tools. Project Management: Proven ability to manage large-scale QA projects and prioritize tasks. Team Management: Skilled in leading, mentoring, and developing high-performance QA teams. QA Test concepts (Must hav e): Strategic QA Leadership: Ability to define and implement long-term QA strategies aligned with organizational goals and business objectives. Expertise in driving continuous improvement in QA processes, tools, and methodologies to enhance efficiency and quality. Performance Metrics & KPI Development: Proficiency in defining and tracking QA performance metrics (e.g., defect density, test coverage, test execution rates) to ensure high-quality standards. Risk-Based Testing & Risk Management: Strong understanding of risk-based testing approaches and high-level risk management to prioritize testing efforts based on business-critical risks. Skills in fostering collaboration between QA and other departments, ensuring that quality is embedded across the software development lifecycle. QA Process (Must have): Strategic Quality Oversight: Develop and implement strategic QA plans, ensuring alignment with business objectives and overseeing the application of advanced testing methodologies across projects. Test Process Leadership: Optimize and standardize test processes, mentor QA teams, and drive the adoption of best practices and innovative testing solutions. Defect Management & Risk Mitigation: Oversee defect management processes, including high-level analysis and resolution strategies, and implement risk mitigation strategies for critical issues. Tool and Automation Strategy : Lead the evaluation and integration of advanced QA and automation tools, ensuring they enhance efficiency and effectiveness across the QA function. Manage and develop QA teams, foster collaboration with other departments, and communicate strategic quality initiatives and complex issues to senior management and stakeholders. QA Tools (at least 1 in each area): Oversee the strategic use of QA tools for managing complex test cases, defect tracking, and automation at an enterprise level. Strategic Test Management: Develop and implement comprehensive test plans and processes, utilizing tools like JIRA or TestRail for optimal test execution and reporting. Defect Management Leadership: Direct defect reporting, tracking, and resolution processes, ensuring alignment with quality objectives and effective issue resolution. Lead the strategic implementation and optimization of automation tools (e.g., Selenium) to drive efficiency and expand test coverage. Facilitate the integration of QA tools with CI/CD pipelines and development tools, ensuring cohesive and efficient testing workflows across the organization. Strategic Vision: Ability to set and align prioritization strategies with long-term business objectives and quality goals. Expertise in managing complex, cross-functional projects and coordinating priorities across multiple teams and stakeholders. Advanced Time Management: Proficiency in optimizing resource allocation and balancing immediate needs with strategic priorities. Skill in articulating priorities, negotiating with senior stakeholders, and managing expectations at an executive level. Capability to make high-impact prioritization decisions based on comprehensive risk assessment, business value, and strategic alignment. Using advanced knowledge to drive QA strategy and align with organizational goals. Innovative Leadership : Leading the development of creative solutions to complex QA challenges and refining strategies to meet business needs. Executive Communication: Articulating QA strategies and results to executives and leading cross-functional teams for project success. Agility in Change Management: Adapting to new methodologies and feedback and guiding the team through process enhancements. Quality Commitment: Maintaining high standards of quality and fostering continuous improvement within the QA function. Large or complex projects, often overseeing multiple projects simultaneously. They handle advanced testing tasks, including in-depth functional, integration, and performance testing, and are involved in creating and executing comprehensive test plans. They also play a key role in mentoring junior analysts, leading testing efforts, and collaborating closely with development teams to ensure quality. Their workload involves high complexity and significant responsibility, including strategic input into test processes and methodologies, to ensure effective and efficient project outcomes. Web Platforms: Browsers: Knowledge of different web browsers (e.g., Web Technologies: Familiarity with web technologies such as HTML, CSS, and JavaScript. Android: Knowledge of Google’s Android platform, including various devices and versions. Desktop Platforms: Windows: Familiarity with different versions of the Windows operating system. Content Management Systems (CMS): Contentful, Contentstack, Optimizely, Word press, Drupal, Liferay, AEM (traditional and EDS), Sitecore, Sitefinity, EPiServer etc. Magento (Adobe Commerce), Salesforce Commerce, Shopify, BigCommerce, Salsify, etc. Concepts, Scanning tools, Screen Reader testing Test Automation : Programming, Frameworks, Record and Play Performance Testing: Lighthouse, JMeter, LoadRunner