Live Connections | Quality Audit

5 hours ago


bangalore, India Live Connections Full time
Hiring for Quality Assurance role for a US Mortgage Process:
Experience - 2 to 8 Years
Work Location - Bangalore
Mode of Work - Work from Office
The incumbent is expected to
Monitor and evaluate the quality of inbound or outbound customer calls
Document quality issues and performance measures for management review
Work closely with both internal and external customers to meet their service needs
Act as a subject matter expertise
Desired Qualification.
Knowledge about various parties involved in the Closing transactions
Sound knowledge about TILA and RESPA
Must have good knowledge about Title and Closing documents, such as Closing Disclosure, Conveyance Deeds, Security Instruments etc.
Ability to analyze the recording fees of Closing documents
Knowledge about LPO and MSP application
knowledge of closing fee for different states/counties
Knowledge of Closing disclosure review process
Knowledge of Buyer/seller broker/settlement agent role in mortgage cycle
Interested candidates please share your updated resume to

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