Quality manager
4 weeks ago
IGT is looking for Manager Quality Training Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching, customer advocacy and engagement-oriented interactions on calls and chat then you are a good fit for this role. Job Responsibilities: Develop and strategies modules pertaining to Customer Experience Trainings across customer service operations in a contact center environment Design & deliver learning interventions to train customer service teams on the emotional, empathy, energy and engagement aspects of customer service delivery As a Customer Experience champion be responsible for strengthening the teams' communication and soft skills to enhance customer outcomes in the form of CSAT and NPSExperience in training communication, customer engagement, soft skills, and customer resolution trainings in Travel or BPO industry Coach and develop Customer Experience Trainers across Operations team members to deliver effective CE Coaching that directly impacts customer outcomes You should have a proven track record of training and coaching large teams for customer success in meeting performance targets related to CSAT, DSAT, NPSCapture, acknowledge and reward moments where agents have Wowed our customers on phone or chat and similarly capture, acknowledge and improve upon situations where the opposite has happened and left our customers dissatisfied. Develop and formulate customer experience training curriculum, conduct group trainings and individual coaching and knowledge assessment to new and existing CS agents with the objective to ensure superior and consistent service quality Implement learning strategies and effective training programs that are aligned with the Customer Experience teams objectives Participate in calibration sessions with Operations, Quality and Training Managers, Trainers as well as other CE coaches Partner with Operations Managers, QA and Training Team to outline specific content related to training needs identified in enhancing overall customer experience Ability to Deep dive into our operational insights to identify opportunities, themes, and gaps to upskill team performance on Customer Experience skills. Drive Culture Orientation for the New Hire Batches Interested candidates share the resumes:
-
Quality Management Representative
1 month ago
Bangalore City, India Lamda Components Pvt Ltd Full timeCompany DescriptionLamda Components is a leading manufacturer of Aluminium Die casting components and precision machined components located in Bengaluru. With an established OEM customer base and growing exports, Lamda is keen or hiring capable professionals who can assist the company in growing and catering to a larger customer base.Role DescriptionThis is...
-
Sap Quality Management Consultant
2 months ago
Bangalore City, India Biocon Full timeSAP QM Role:Key ResponsibilitiesGood functional knowledge of standard SAP QM processes in Pharmaceutical Operations.In-depth knowledge/ understanding of GMP & ProtocolsAct as a single point of contact for SAP related queries in SAP QM Area.Interact with external statutory auditors and provide clarifications in the area SAP as required.Own & manage the SAP...
-
Head of quality
4 weeks ago
Bangalore City, India IGT Solutions Full timePosition Head of Quality Job Location Bangalore Work Type 100% work from Office1. JOB PURPOSE: Responsible for managing all QA functions, working with cross-departmental leadership to deliver high quality standards. Establish and maintain a quality system to ensure a company’s methods, processes, and procedures conform to both internal guidelines and...
-
Quality Assurance Engineer
3 weeks ago
bangalore, India Smart Food Safe : Quality & Food Safety Management Software Full timeJob Overview: As a Software QA, you will be responsible for ensuring the quality and reliability of our software products. Your role involves overseeing the entire software testing process, collaborating with development teams, and implementing best practices to deliver high-quality software to our users. Responsibilities: Test Strategy and Planning:...
-
Quality assurance engineer
3 weeks ago
Bangalore, India Smart Food Safe : Quality & Food Safety Management Software Full timeJob Overview: As a Software QA, you will be responsible for ensuring the quality and reliability of our software products. Your role involves overseeing the entire software testing process, collaborating with development teams, and implementing best practices to deliver high-quality software to our users. Responsibilities: Test Strategy and...
-
Quality Assurance Engineer
3 weeks ago
bangalore, India Smart Food Safe : Quality & Food Safety Management Software Full timeJob Overview:As a Software QA, you will be responsible for ensuring the quality and reliability of our software products. Your role involves overseeing the entire software testing process, collaborating with development teams, and implementing best practices to deliver high-quality software to our users.Responsibilities: Test Strategy and Planning:...
-
Smart Food Safe
3 weeks ago
bangalore, India Smart Food Safe : Quality & Food Safety Management Software Full timeJob Overview: As a Software QA, you will be responsible for ensuring the quality and reliability of our software products. Your role involves overseeing the entire software testing process, collaborating with development teams, and implementing best practices to deliver high-quality software to our users. Responsibilities: Test Strategy and Planning:...
-
Smart Food Safe
2 hours ago
bangalore, India Smart Food Safe : Quality & Food Safety Management Software Full timeJob descriptionJob Overview:As a Software QA, you will be responsible for ensuring the quality and reliability of our software products. Your role involves overseeing the entire software testing process, collaborating with development teams, and implementing best practices to deliver high-quality software to our users.Responsibilities: Test Strategy and...
-
Training and quality manager
4 weeks ago
Bangalore City, India IGT Solutions Full timeIGT is looking for Manager – Training & Quality Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching,...
-
Quality Assurance Specialist
1 month ago
Bangalore City, India Sun Branding Solutions (India) Full timeCompany DescriptionSun Branding Solutions (India) is a brand catalyst specializing in growing high-performing brands through brilliant brand packaging. With connected services in Creative, Graphics, Legal, Technology, and Sustainability, we help brands deliver a strong value proposition to their customers. Established in India since 2015, our headquarters...
-
Project manager
4 weeks ago
Bangalore City, India Hitachi Energy Full timeMission Statement This role is responsible for Project Management professional. As Project Manager, you will Lead the execution of medium to large size projects and ensure that all related activities are performed in accordance with Hitachi Energy India Limited policy, contractual agreements, quality standards, health, safety & environment requirements,...
-
Quality assurance engineer
4 weeks ago
Bangalore City, India CrimsonLogic Pte Ltd Full timeAs QA engineer you will play a critical role in ensuring the quality and reliability of the system and be responsible for designing, executing, and maintaining comprehensive test cases and test plans to validate the software's functionality, performance, and security. You will work closely with the development team to identify and resolve bugs, and to ensure...
-
Quality Assurance Engineer
2 months ago
Bangalore City, India Recro Full timeKey Responsibilities● Communicate complex information/problems and solutions in a clear and concisemanner.● Develop and maintain test strategies, regression plans, cross-feature plans, and testcases encompassing manual, non-functional, and possibly automation.● Control and monitor testing efforts looking for coverage gaps as well as seeking toimprove...
-
Quality assurance engineer
4 weeks ago
Bangalore City, India Recro Full timeKey Responsibilities● Communicate complex information/problems and solutions in a clear and concisemanner.● Develop and maintain test strategies, regression plans, cross-feature plans, and testcases encompassing manual, non-functional, and possibly automation.● Control and monitor testing efforts looking for coverage gaps as well as seeking toimprove...
-
Senior Quality Assurance Engineer
2 months ago
Bangalore City, India Saison Omni Full timeJob Title: Quality Assurance Engineer IILocation: BangaloreExperience: 4-6 YearsJob Description:We are looking for an experienced Quality Assurance Engineer to lead and manage our quality assurance initiatives. The ideal candidate will have a strong background in software testing and automation and experience leading teams of QA...
-
Smart Food Safe
1 day ago
bangalore, India Smart Food Safe : Quality & Food Safety Management Software Full timeJob description Job Overview:We are seeking a highly motivated and experienced Project Manager to join our dynamic team. The ideal candidate will have a strong background in managing the software development lifecycle, with a focus on sprint planning, execution, and production release. The Project Manager will be responsible for coordinating with Software...
-
Associate director
4 weeks ago
Bangalore City, India Tiger Analytics Full timeRole: Architect – Associate Director Work Location – Bangalore Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions,our 4000+ tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeledaround expertise and respect with a team first mindset....
-
Industrial Quality Assurance Manager
1 week ago
Sri City, India Alstom Full timeJob DescriptionRole OverviewWe are seeking an experienced Industrial Quality Assurance Manager to join our team in Sricity, Andhra Pradesh. The successful candidate will be responsible for ensuring the quality of our products and services, while also driving continuous improvement and innovation within the organization.ResponsibilitiesManage Industrial...
-
Quality Manager
4 weeks ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager Quality Training Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations.If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching, customer...
-
Quality Manager
4 weeks ago
bangalore, India IGT Solutions Full timeIGT is looking for Manager Quality Training Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations.If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of coaching, customer...