Test lead

Overall objective of the role The Test Lead is a key part of the testing team, providing a first class testing capability to the customer. Testing covers the creation of detailed test scripts, end to end execution and documenting of testing activities across the Workday HR, Workday Payroll and SAP payroll platforms. You will supervise, plan and drive the day to day delivery and performance of the end to end operations of the offshore testing capability. Coach, mentor and train the team, creating a professional environment and promote an achievement orientated team. Identify talent and ensure that the team has the correct skills, competencies and resource levels to deliver. Monitor service delivery ensuring that a high level of quality is provided at all times and that services are delivered against agreed service level agreements, governance, performance targets, audit controls and UK payroll legislation. You will make the testing team a great place to work. Working as part of a collaborative goal orientated team focused on achieving outcomes for the customer – both in the test capability and as one wider service delivery team. You will own, take responsibility and be accountable for allocated testing activities, ensuring that all services are delivered right first time, on time and in the simplest way. Ensuring the customer experience is at the center of the services delivered. You will be a dedicated point of contact for specific project implementations and testing activities. You will identify improvements, contribute ideas and optimise the testing capability, meeting individual, departmental and business objectives. This role requires significant communication with the customer via their onshore team via daily standup meetings. Main Responsibilities The main responsibilities are listed below: Supervision & Service Development Work with the onshore Test Team Leader to: Supervise, plan and drive the day to day delivery and performance of the end to end operations of the offshore testing capability. Coach, mentor and train the team, creating a professional environment and promote an achievement orientated team. Identify talent and ensure that the team has the correct skills, competencies and resource levels to deliver. Monitor service delivery ensuring that a high level of quality is provided at all times and that services are delivered against agreed service level agreements, governance, performance targets, audit controls and UK payroll legislation. Make the testing team a great place to work. Deliver change workstreams in line with the account vision and transformation plan to deliver transformational change within the testing capability. Act as the technical expert in the post holders areas of responsibility. Providing clear, balanced and accurate technical advice and guidance relating to governance, operating procedures, systems and the interpretation of policy, legislation to team members, the senior management team and other key stakeholders. Deputise for the onshore Testing Team Leader as and when required. This role will also act as a core tester: Provision of a first class testing capability to the customer. Work as part of a collaborative goal orientated team focused on achieving outcomes for the customer – both in the test capability and as one wider service delivery team. Ensuring that all services are delivered right first time, on time and in the simplest way. Ensuring the customer experience is at the center of the services delivered. To be knowledgeable across all areas within the remit of the role within the service delivery area (policies, processes, systems, service level agreements). Be inquisitive and quickly fill gaps in knowledge. To develop deep knowledge of how Workday HR, Workday Payroll, SAP Payroll work and what the roadmaps are. To develop deep knowledge of how the delivery teams and the customer are using the systems/ want to use them in the future to drive self service, right first time and reduce cost. Manage individual test projects. Create and execute robust end to end test plans and associated testing activities. Analyse test cases ensuring they are fit for purpose and meet the requirement/ legislative change. Perform regression testing duties by recording and capturing test objectives using agreed methods and standards. Identify, select and prepare test data. Schedule execution of scripts, analysis and document test findings compared against the pre-determined test baseline and expected results. Perform pre-post wellness testing when required. Highlight and escalate any risk identified and provide solutions to mitigate. Maintain and own test documentation according to the agreed procedures and standards. Report differences or analysis to the customers SMEs. Ensure all test results are uploaded into the relevant location or tool. Manage & deliver the work accurately and on a timely manner as agreed with the customer. QA check your own work and that of others. Provide accurate reporting on progress in daily standup meetings. Attend and actively participate in weekly meetings to provide updates on progress to the customer and add value. Be available via Teams for any quick customer clarification or support required. Maintain an excellent working relationship at all times across the team and with the customer. Identify and share best practice within the team and to the customer. Update DWIs/ process instructions if required or as advised by the Team Leader. Maintain an uptodate library of test scripts. Support and train other staff members ensuring that are comfortable with project/ change/ incident that’s they are testing. Identify and communicate improvements to the overall testing capability. Undertake any other duties as required. Reporting Relationship This role will report to the Onshore Test Team Leader. Essential Skills Experience of using structured test methods and developing test plans, executing them and documenting the results. Experience of directing, supervising, coaching, motivating, developing and improving the performance of others. Good knowledge of what excellent service delivery looks and feels like. Experience of using Workday HR, Workday Payroll, SAP Payroll or other HR, Payroll platforms. Experience of managing own workload and that of others. Experience of monitoring service delivery & quality and producing useable performance and management information. Basic understanding of payroll. Experience of developing strong working relationships with a wide range of stakeholders. Experience of working in a volume driven environment, working to tight deadlines with conflicting priorities. Clear communicator with good communications skills both verbal and written. Acts in a collaborative way that engages with people at all levels within Zellis and with the customer. Good presentation and influencing skills. Goal orientated, achieves outcomes for customers – is customer and outcome focussed. Uses initiative, is innovative and delivers. Possess a high degree of accuracy and attention to detail. Ability to analyse data and prepare recommendations. Highly motivated & resourceful with excellent problem solving skills. Able to think on their feet. Inquisitive, flexible and adaptable. A desire and ability to learn new processes and systems quickly and effectively. Highly organised. Able to work effectively as part of a team and deliver results in a highly pressured environment. Able to agilely move to different projects and work across different priorities. Able to work independently. Able to prioritise and manage own workload and that of others. IT literate, including the effective use of MS Office – Excel, Word and Power Point.