Trainer

2 days ago


gurgaon, India Radical Minds Technologies Pvt. Ltd. Full time
Job Posting: Trainer at Radical Minds
Position : Trainer
Company : Radical Minds
Location : Gurugram, Noida, Bangalore
Open position: 12 (4 at Gurugram,4 at Noida & 4 at Bangalore)
Experience Required :
Minimum 4+ years of overall experience, with at least 2+ years in the BPO sector
Must currently be working in a BPO environment as a Team Leader (TL)
Immediate Joiners preferred
Key Responsibilities: Training & Development :
Conduct training sessions for new and existing employees, ensuring they are equipped with the knowledge and skills to succeed in their roles.
Develop training material, manuals, and resources tailored to the team’s needs and client requirements.
Monitor and assess trainee progress, providing feedback and corrective actions when necessary.
2 Process Knowledge Transfer :
Provide clear and thorough process training for agents across various verticals such as:
✈️ Travel
BFSI (Banking, Financial Services, Insurance)
Healthcare
Logistics
Conduct refresher training and process updates to ensure continuous improvement.
3.Team Collaboration :
Collaborate closely with Team Leaders and Managers to understand team needs and tailor training programs accordingly.
Share insights and feedback from training sessions to enhance team performance and ensure consistency in service delivery.
4 Performance Monitoring :
Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
Work with managers to identify knowledge gaps and implement targeted training initiatives.
5,Client & Process Understanding :
Stay up-to-date on client requirements, expectations, and service delivery processes to ensure training is aligned with real-time needs.
Help agents understand specific client nuances, tools, and technology that impact daily operations.
Required Skills & Qualifications : Experience :
4+ years of overall professional experience, with at least 2+ years in the BPO sector .
Prior experience in training roles or delivering training sessions in any of the following verticals:
✈️ Travel
BFSI (Banking, Financial Services, Insurance)
Healthcare
Logistics
Current Role :
Must be currently working in a BPO as a Trainer or similar position, with hands-on experience in managing teams.
Training Skills :
Strong communication, presentation, and facilitation skills.
Ability to develop training content and adapt materials to suit different learning styles.
Experience with e-learning tools and training software is a plus.
Leadership & Coaching :
Ability to inspire, coach, and guide employees to improve their skills and performance.
Strong interpersonal skills and the ability to motivate and engage trainees.
Analytical & Problem-Solving :
Ability to assess training effectiveness and make necessary adjustments for improvement.
Strong problem-solving skills to identify training gaps and offer solutions.
Qualifications: Graduate
Note : we require immediate joiner, interested candidates can share their CV at
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