Analyst (Remote working)

2 days ago


India Innova Solutions Full time
Job Title: ServiceNow Business Analyst – Order Management Contract Type: Contract
Offshore – Full Remote from India
Start Date: ASAP
Language Requirement: Fluent English
Experience Level: Minimum 8 years’ experience

Master’s degree (Bac+5) preferred from top universities
Engineering degree / University degree in Computer Science, Ergonomics, or related field

Act as the link between stakeholders, product managers, and the implementation team.
maintain backlog in collaboration with product owners and vendors.
Ensure solutions align with ServiceNow best practices and propose alternatives where necessary.
Stay updated on ServiceNow product evolutions and share insights with the team.
6+ years hands-on experience as a Business Analyst / Product Manager / Product Owner on the ServiceNow platform.
~ Strong expertise in Order Management , especially the data model .
~ Experience with data activities, CMDB knowledge, and data migration from external tools into ServiceNow.
~ Strong grasp of functional aspects of data and ability to work with SMEs on mappings.
~ Knowledge of CSDM (Common Service Data Model).
~ Experience managing large data extractions and transforming them into ServiceNow target formats.
~ Familiarity with CSM/OM data model and best practices for data usage.
~ Knowledge of API Integration and ITIL processes.
~ Experience in large-scale transformation projects is a plus.
~ Good knowledge of Agile/SCRUM methodologies.

Expertise in CSM/OM processes and related data objects (accounts, sold products, functional products, CIs, contacts, contracts).

Excellent written and verbal communication in English, adaptable to different audiences.
Experience working in a distributed, multicultural team.

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