Senior Associate

1 week ago

bangalore, India Setu Full time

Title: Senior Associate - Customer Success About Us: Setu is reimagining the digital financial future of India. Our products power onboarding, payments, lending, deposits, and financial data flows for dozens of businesses, making complex journeys simple, secure & scalable. Importance of the role At Setu, our growth accounts—typically fast-scaling customers acquired through inbound channels—represent the next wave of partners who will mature into large, strategic relationships. Managing this portfolio well is essential to ensuring healthy adoption, sustained usage, and predictable revenue maturity. This role directly influences customer satisfaction, activation quality, and long-term growth potential by ensuring each partner gets the right support, guidance, and structure to scale efficiently on Setu’s products. What will you do at Setu? In this role, you will own and grow our inbound accounts, ensuring they derive sustained value from Setu’s products. You will: ● Drive Customer Onboarding & Adoption — serve as the primary relationship owner for inbound accounts acquired by Sales, building stakeholder relationships, driving

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