Senior Specialist

2 weeks ago

Bangalore, India Delta Air Lines Full time

About Delta Tech Hub: Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. Provide insights and help drive strategy for Digital organization through ad hoc analyses, storytelling, and presentations Communicate and simplify technical analyses to non-technical business audiences, providing them with levers to act upon Leverage business intelligence tools when needed, such as SQL / SAS, Hyperion/Brio, Excel, and Tableau, to measure KPIs, find trends, and identify opportunities to optimize revenue performance Using tools such as Quantum Metric and Adobe Analytics / Adobe Customer Journey Analytics, support digital product teams in deriving insights and problem-solving Develop strategic and tactical plans to increase revenues, reduce costs, shift channel share, and improve business processes both within and across multiple departments Support weekly, monthly or ad hoc/ongoing performance reporting Bachelor's degree in Computer Science, Computer Information Systems or BE / B Tech or ME / M Tech, preferably in a technical or scientific field ~3-6 years of work experience in Business, Marketing, Operations Research, Finance or Economics required. ~ Proficiency with Tableau or Power Bi for advanced visualization. Experience with product analytics tools such as Adobe Analytics and/or Customer Journey Analytics and session replay tools such as Quantum Metric. ~ Airline experience is strongly preferred. Prior experience with Delta or other airline or Hospitality data a plus A data analysis background with proficiency in SAS, SQL, or Hyperion/Brio; building and maintaining Tableau dashboards Working knowledge of statistical/machine learning tools (e.g., Self-motivated and take pride in building great products for key stakeholders. Resourceful in finding the data and tools you need to get the job done. Not afraid to ask for help when you need it or help teammates when they need a boost.

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