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Product support specialist

7 days ago

Bengaluru, India Tripgain Travel And Expense Management Solutions Full time
Role in nutshell:
As a Product Support Engineer at Trip Gain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing.
You will provide Support via Channels such as Email, Chat & Social Media around the clock 24/7.
Also actively participate in the Product Team, Engineering Team, Customer Success Team, and Customer Engineering Team for incorporating customer feedbacks and improve product.
Desired experience:
Min 1 year.
In-depth knowledge of fundamentals on networking concepts
Strong verbal and written communication skills in English
Analytical and problem-solving skills
Basic technical troubleshooting skills (L1)
Preferred hands-on Exp on or at least a good understanding of the below tools such as CURL /Postman / SOAPUI
Experience in supporting any SAAS product
What will you do?
Take ownership of support tickets and manage effective customer communication
Ability to understand customer issues with business impact and maintain the defined SLA for better customer experience
Participate in training new joiners.
Discuss with business and product team and give customer feedbacks.