DevOps Reliability Engineer

4 days ago

Bangalore, India TechConnexions - Startup Hiring Specialists Full time

Director of Release & Reliability Engineering (DevOps, QA, Release Management) Experience :12+ years in SaaS/Cloud engineering; 5+ years leading Release, or DevOps &QA functions. Company: The US headquarters offers AI-powered employee support for SaaS. Its SaaS products automate the entire service desk operations, which drastically improves the speed of employee issue resolution with minimal human intervention. The product leverages Conversational AI and NLU (Natural Language Understanding) to create a seamless service desk experience. The company's product vision is to ensure that the entire employee L1 support layer is automated to give employees instant problem resolution and reduce costs for their clients. The company has won multiple awards and is recognized as the hottest SaaS vendor in multiple forums in the last few years. It is a series A funded company backed by some of the most reputed Venture Funds, looking to aggressively invest in its strengthening its product platform and investing in growth. Balances automated and manual testing to catch issues early. • Provides strong production support through deep root cause analysis (RCA) and preventative Drives DevOps practices to deliver reliable, zero-downtime deployments. Release Management & Change Control • Own the end-to-end release process: planning, approvals, cutover, post-release validation. • Implement structured change management with phase gates, release notes, rollback/roll- Lead release communications to internal teams, customers, and stakeholders—building trust Balance speed vs. risk; Quality Assurance (Automation + Manual) • Define and execute a hybrid QA strategy: automation-first, but with structured manual testing for edge cases, UX validation, and exploratory testing. • Oversee regression, functional, performance, and security testing. • Enforce quality gates in CI/CD; partner with engineers on “shift-left” practices. • DevOps & Reliability Engineering Lead CI/CD, infrastructure as code, and deployment automation. • Track record of delivering stable, high-quality SaaS releases at scale. • Strong background in change management, release governance, and stakeholder communication. • Hands-on with CI/CD, cloud-native infrastructure (AWS/Azure/GCP), observability, and modern QA tooling. • Experienced in manual and automated testing practices—able to build both strategy and proven ability to lead root cause analysis and preventative action. • High confidence in release quality from Product, Support, and Customers. • QA team respected as a partner, not a gatekeeper.

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