Desktop support specialist
4 weeks ago
Job Title: Remote OS Admin (4+ years experience) Job Summary: The Remote Deskside Support Technician is responsible for providing technical assistance and support to end-users, diagnosing, troubleshooting, and resolving hardware and software issues. The role is conducted remotely, primarily using remote desktop tools, phone, or email. The technician ensures timely resolution of incidents, maintains high customer satisfaction, and escalates issues when necessary. Key Responsibilities: - Provide Remote IT Support: Troubleshoot hardware, software, and network issues via remote desktop tools, phone, or email. - Incident Management: Log, track, and resolve incidents and service requests in a timely manner following the company's SLAs. - Technical Assistance: Assist users with issues related to computers, printers, mobile devices, operating systems (Windows, mac OS), software applications, and network connectivity. - Account and Access Management: Handle user account setups, password resets, and manage access rights as per company policy. - Escalation Management: Escalate complex issues to higher-tier support teams or vendors, ensuring proper follow-up. - Document Resolutions: Create and maintain detailed documentation of solutions, knowledge base articles, and support processes. - Customer Interaction: Maintain high standards of customer service by communicating clearly and effectively with end-users, understanding their issues, and providing solutions in a courteous manner. - Software Installations and Updates: Remotely install, update, and configure software applications and security patches. - System Monitoring: Monitor critical IT systems, responding to alerts and potential issues before they affect users. - Collaborate with Other IT Teams: Work closely with other IT support teams to ensure efficient and effective service delivery. Required Skills and Experience: - Strong knowledge of Windows and mac OS operating systems. - Experience troubleshooting hardware, software, and networking issues. - Familiarity with remote desktop tools (e.g., Team Viewer, Any Desk, Microsoft Remote Desktop). - Basic understanding of ITIL principles and incident management processes. - Excellent communication skills, both written and verbal. - Ability to work independently and prioritize tasks effectively to the team members Preferred Qualifications: - Comp TIA A+, Network+, or similar certifications. - Experience supporting Office 365, Active Directory, and VPN technologies. - Previous experience in a deskside or helpdesk support role. Work Environment: - Willing to work from Bangalore location and from office – this is not a work from home job - This role involves rotational shifts – should be willing to work in all shifts
-
Desktop support specialist
3 days ago
Bangalore, India SISL Global Full timeJob Description Mandate to have deeper understanding of Video Conferencing equipment, AV Support and Systems. Position –Deskside support tech · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software...
-
SISL Global | Desktop Support Specialist
4 days ago
bangalore, India SISL Global Full timeJob DescriptionMandate to have deeper understanding of Video Conferencing equipment, AV Support and Systems.Position –Deskside support tech· 2-4 years of experience in a desktop support or similar role.· Strong knowledge of Windows and Mac operating systems.· Proficiency with Microsoft Office Suite and other common software applications.· Experience...
-
SISL Global | Desktop Support Specialist
4 days ago
bangalore, India SISL Global Full timeJob Description Mandate to have deeper understanding of Video Conferencing equipment, AV Support and Systems. Position –Deskside support tech · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. ·...
-
Desktop support engineer
3 weeks ago
Bangalore, India QpiAI Full timeJob Summary : The Desktop Support Engineer is responsible for providing technical assistance and support for end-users experiencing hardware, software, and network-related issues. This role involves troubleshooting desktops, laptops, peripherals, and software, ensuring seamless IT operations for the organization. The ideal candidate will have strong...
-
Desktop Support Engineer
3 weeks ago
Bangalore, India QpiAI Full timeJob Summary : The Desktop Support Engineer is responsible for providing technical assistance and support for end-users experiencing hardware, software, and network-related issues. This role involves troubleshooting desktops, laptops, peripherals, and software, ensuring seamless IT operations for the organization. The ideal candidate will have strong...
-
bangalore, India ITC Infotech Full timeJob Title: Remote OS Admin (4+ years experience)Job Summary:The Remote Deskside Support Technician is responsible for providing technical assistance and support to end-users, diagnosing, troubleshooting, and resolving hardware and software issues. The role is conducted remotely, primarily using remote desktop tools, phone, or email. The technician ensures...
-
bangalore, India ITC Infotech Full timeJob Title: Remote OS Admin (4+ years experience) Job Summary: The Remote Deskside Support Technician is responsible for providing technical assistance and support to end-users, diagnosing, troubleshooting, and resolving hardware and software issues. The role is conducted remotely, primarily using remote desktop tools, phone, or email. The technician...
-
Windows Desktop Support Specialist
3 months ago
bangalore, India InEvolution Full timeAbout the Role: Primary Customer-Facing Responsibilities:Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.Utilize the ticketing and live chat...
-
Desktop engineer
5 days ago
Bangalore, India ValueLabs Full timeAbout Us: At Value Labs, we're a leading provider of cutting-edge technology solutions, empowering businesses to thrive in an ever-evolving digital landscape. Our team of innovators, thinkers, and doers is dedicated to delivering exceptional products and services that drive growth, efficiency, and customer satisfaction. With a passion for excellence...
-
Windows desktop support specialist
5 days ago
Bangalore, India InEvolution Full timeAbout the Role: Primary Customer-Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support. Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc. Utilize the ticketing and...
-
QpiAI | Desktop Support Engineer
3 weeks ago
bangalore, India QpiAI Full timeJob Summary:The Desktop Support Engineer is responsible for providing technical assistance and support for end-users experiencing hardware, software, and network-related issues. This role involves troubleshooting desktops, laptops, peripherals, and software, ensuring seamless IT operations for the organization.The ideal candidate will have strong...
-
Windows Desktop Support Specialist
3 months ago
Bangalore, India InEvolution Full timeAbout the Role: Primary Customer-Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support. Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc. Utilize the ticketing and live...
-
Windows desktop support specialist
3 months ago
Bangalore, India InEvolution Full timeAbout the Role: Primary Customer-Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support. Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc. Utilize the ticketing and...
-
Desktop Engineer
1 week ago
Bangalore, India ValueLabs Full timeAbout Us: At ValueLabs, we're a leading provider of cutting-edge technology solutions, empowering businesses to thrive in an ever-evolving digital landscape. Our team of innovators, thinkers, and doers is dedicated to delivering exceptional products and services that drive growth, efficiency, and customer satisfaction. With a passion for excellence...
-
L2 desktop support engineer
5 days ago
Bangalore, India Excis Compliance Full timeJob Title : L2 Desktop Support Engineer Location : Whitefield, Bengaluru, India Job condition : On-site Please read the job posting carefully before applying the position. Reading the job posting and answering the pre-questions with transparency is a first step we evaluate for a well communication. JOB DESCRIPTION ∙Collaborate and engage...
-
Windows Desktop Support Specialist
1 week ago
Bangalore, India InEvolution Full timeAbout the Role: Primary Customer-Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support. Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc. Utilize the ticketing...
-
Windows Desktop Support Specialist
4 months ago
Bangalore, India InEvolution Full timeAbout the Role: Primary Customer-Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support. Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc. Utilize the ticketing...
-
Windows Desktop Support Specialist
2 months ago
bangalore, India InEvolution Full timeAbout the Role: Primary Customer-Facing Responsibilities: Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support. Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc. Utilize the ticketing and live...
-
Windows Desktop Support Specialist
4 months ago
bangalore, India InEvolution Full timeAbout the Role: Primary Customer-Facing Responsibilities:Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.Utilize the ticketing and live chat...
-
ValueLabs | Desktop Engineer
1 week ago
bangalore, India ValueLabs Full timeAbout Us:At ValueLabs, we're a leading provider of cutting-edge technology solutions, empowering businesses to thrive in an ever-evolving digital landscape. Our team of innovators, thinkers, and doers is dedicated to delivering exceptional products and services that drive growth, efficiency, and customer satisfaction. With a passion for excellence and a...