Assistant manager

4 days ago

Pune, India WNS Full time

Job Description- Display good communication skills in influencing and Leadership skills in delivering good partner and customer experience while interacting with the internal teams and customer.- Manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows up on all customer orders and inquiries while adhering to standard operating procedures.- Generates invoice corrections, submits corrective action requests and processes return authorizations.- Maintain accurate customer records and update CRM systems with relevant information.- Support, collaborate effectively with multiple teams across the business and communicate with the customers efficiently to deliver consistently high levels of service.- Identify and escalate complex issues to appropriate departments while maintaining ownership until resolution.- Collaborate with various teams across the business in identifying and giving resolutions to support tickets raised.- Work independently and as part of the Customer Support team handling multiple projects simultaneously from start to finish- Provide efficient and effective service to customers, ensuring all internal KPI’s are monitored and met. And that the question of the customers is answered politely or expectations are managed.- Take full ownership and accountability of the customers, to ensure that their enquiry is fully answered or if appropriate escalated to the relevant department or partners- Champions continuous improvement to drive efficiency and productivity through recognizing areas of potential improvements to enable a more efficient way of working.- Correctly and systematically use all systems / tools and support provided by the organization according to the situations encountered in order to advise and service the customers.- Prior experience in customer service and sales- Ability to put yourself in the shoes of the customer and see the whole journey- SAP (or other ERP systems) and Salesforce experience a plus.- Shows the ability to liaise across a wide range of people and roles including management, partners and customers- Ability to trouble basic technical issues- When encouraged, I can think ‘outside of the box’ and courage to challenge the ‘norm’- Strong attention to detail- Strong written communication skills- Shows ability to work under pressure- Good track record in a fast- paced environment- Adapts to change and prepared to learn from others- Flexible and adaptable with a 'can do' attitude- 9x5 work environment – Rotational shifts as per Geo served – US and EMEA- Passion for customer service & great listening skills.- Strong problem-solving skills- Excellent time management- Confident and articulate.- Results driven and self-motivated- Typing speed minimum 30 wpmQualifications- Bachelors or Master’s degree in Accounting, Commerce or Customer relationship management.- Strong understanding of accounting principles (GAAP/IFRS).- Proficiency in ERP systems (SAP, Oracle, Net Suite, or similar) and Microsoft Excel.- Excellent communication, negotiation, and stakeholder management skills.- Analytical mind-set with attention to accuracy and detail.- Ability to meet tight deadlines and handle high-volume transactions.- Exposure to shared services or multinational environments preferred

  • Assistant Manager

    4 days ago

    Pune, Maharashtra, India MITCON Skills Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionMITCON Skills and Training, part of MITCON CONSULTANCY & ENGINEERING SERVICES LTD, has excelled in consultancy and training since 1982. A leader in skills development, MITCON Skills and Training provides industry-oriented courses and consistently updates the curriculum to meet industry needs. The institution is supported by a team of...

  • Assistant Manager

    3 days ago

    Pune, Maharashtra, India Hyatt Place Pune Hinjawadi Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Assistant Manager at Hyatt Place Pune Hinjawadi, located in Pune. The Assistant Manager will be responsible for overseeing the daily operations of the hotel to ensure smooth and efficient functioning. The role will include managing staff, handling...

  • Assistant Manager

    2 weeks ago

    pune, India Banking and NBFC job Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Assistant Manager located in Pune. The Assistant Manager will be responsible for overseeing day-to-day operations within the banking and NBFC sector. Duties include managing staff, ensuring compliance with regulations, handling customer queries and...

  • Assistant Manager

    2 weeks ago

    pune, India Uniqus Consultech Inc Full time

    Function : Accounting and Reporting Consulting (ARC)Location: Chennai, Pune , Gurugram, Mumbai, BangaloreRole & ResponsibilitiesUniqus is seeking professionals for our ARC team. As a member of the team, you will work with clients to provide high-quality accounting advisory services, focusing on the application of accounting standards, assisting clients with...

  • Assistant Manager

    7 days ago

    Pune, India Uniqus Consultech Inc Full time

    Function : Accounting and Reporting Consulting (ARC) Location: Chennai, Pune , Gurugram, Mumbai, Bangalore Role & Responsibilities Uniqus is seeking professionals for our ARC team. As a member of the team, you will work with clients to provide high-quality accounting advisory services, focusing on the application of accounting standards, assisting clients...

  • assistant manager

    6 days ago

    Pune, Maharashtra, India Hyatt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To assist the Materials Manager in the planning and procurement of material, including vendor development and administration of contracted...

  • Assistant Manager

    4 days ago

    Pune, Maharashtra, India HYATT Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Organization- Hyatt PuneSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.To assist the Materials Manager in the planning and procurement of material, including vendor development and...

  • Assistant Manager

    7 days ago

    Pune, India Uniqus Consultech Inc Full time

    Job Description Function : Accounting and Reporting Consulting (ARC) Location: Chennai, Pune , Gurugram, Mumbai, Bangalore Role & Responsibilities Uniqus is seeking professionals for our ARC team. As a member of the team, you will work with clients to provide high-quality accounting advisory services, focusing on the application of accounting standards,...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India EXL Full time

    Job Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to meet their...

  • Assistant Manager

    2 weeks ago

    Pune, Maharashtra, India Uniqus Consultech Inc Full time ₹ 10,000 - ₹ 20,000 per year

    Function : Accounting and Reporting Consulting (ARC)Location: Chennai, Pune , Gurugram, Mumbai, BangaloreRole & ResponsibilitiesUniqus is seeking professionals for our ARC team. As a member of the team, you will work with clients to provide high-quality accounting advisory services, focusing on the application of accounting standards, assisting clients with...