Senior Technical Consultant

2 days ago

Bangalore, India Black Box Full time

Sr Consultant – Cisco Collaboration

Primary Roles & Responsibilities:

  • Install, configure and troubleshoot Cisco Unified Communications products including Unified Communications Manager, Unity and Unity Connection, Presence, Contact Center Express, Cisco Webex and Cisco Webex Contact Center.
  • Install and configure voice gateways as part of the Collaboration solutions
  • Install and configure LAN switches and networking components
  • Establish QOS policies
  • Install and configure SIP border solutions (CUBE and other SBC’s)
  • Strong understanding of security and privacy controls for voice systems and the ability to design and configure according to the current standards.
  • Troubleshoot integrated technology issues and maintain an accurate issues list.
  • Provide systems administration training to clients
  • Learn to understand the customer environment (technical and political) and when to escalate.
  • Work with

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