Area Service Manager

1 week ago

Tamil Nadu, India Indkal Technologies Pvt Ltd Full time

Job Title: Area Service Manager Department: Service Operations Location: PAN India (Based on Business Requirement) Reporting To: Regional Service Manager / National Service Head Employment Type: Full-Time Experience: 6–10 Years Industry: Consumer Electronics / Home Appliances Company Overview Indkal Technologies is a fast-growing Indian consumer electronics and home appliances company, founded in 2020 and headquartered in Bengaluru. The company operates under global trademark licensing agreements for brands such as Acer and Black & Decker, and has also introduced its in-house brand Wobble . With a strong emphasis on ‘Make in India’ , Indkal manufactures over 70% of its product range locally, aiming for 90% localization by the end of 2024. The product portfolio includes Smart TVs, Air Conditioners, Washing Machines, Smartphones (launching 2025), and TWS Audio Products. Indkal is currently present in 12,000+ retail stores across India and is on an aggressive growth path, aiming to become one of the leading players in Indian consumer electronics. Key Responsibilities Service Operations Management Manage end-to-end service operations for the assigned area, ensuring timely and quality service delivery. Monitor and improve service KPIs such as TAT, FTR, NPS, and customer satisfaction scores. Ensure adherence to service processes, warranty guidelines, and company standards. Service Partner & ASC (Authorized Service Center) Management Appoint, onboard, and manage Authorized Service Centers in the region. Train and support service partners, technicians, and field teams regularly. Conduct periodic audits of ASCs to ensure process compliance and performance effectiveness. Customer Support & Escalation Handling Act as the point of contact for escalated customer complaints in the region. Coordinate with internal teams (Quality, R&D, Logistics, Sales) to resolve issues quickly. Ensure proactive follow-up to maintain high customer satisfaction. Spare Parts & Inventory Control Ensure availability and timely supply of spare parts in the region. Monitor parts consumption, leakage, and cost optimizations. Maintain accurate inventory levels in coordination with the central spares team. Field Team Leadership Lead and guide field service engineers, technicians, and ASC teams. Plan manpower deployment to meet service requirements efficiently. Conduct periodic training on product knowledge and service processes. Quality Feedback & Market Insights Gather product performance feedback from the field and provide data-based insights to Quality and R&D teams. Identify recurring issues and drive corrective actions with cross-functional teams. Reporting & Compliance Provide timely reports covering service performance, KPIs, escalations, and ASC performance. Ensure compliance with company policies, safety standards, and documentation practices. Requirements Bachelor's degree in engineering (EEE/ECE/Mechanical) or a related technical field. 6–10 years of experience in Service/After-Sales management within Consumer Electronics or Home Appliances. Strong understanding of service operations, warranty management, and ASC management. Ability to lead and motivate field teams and service partners. Excellent communication, customer-handling, and problem-solving skills. Proficiency in service MIS tools, reporting, and process management. Willingness to travel extensively within assigned regions.

  • Area Service Manager

    1 week ago

    Tamil Nadu, India Indkal Technologies Pvt Ltd Full time

    Job Title: Area Service Manager Department: Service Operations Location: PAN India (Based on Business Requirement) Reporting To: Regional Service Manager / National Service Head Employment Type: Full-Time Experience: 6–10 Years Industry: Consumer Electronics / Home Appliances Company Overview Indkal Technologies is a fast-growing Indian consumer...

  • Area Service Manager

    2 weeks ago

    Tamil Nadu, India, India Indkal Technologies Pvt Ltd Full time

    Job Title: Area Service Manager Department: Service Operations Location: PAN India (Based on Business Requirement) Reporting To: Regional Service Manager / National Service Head Employment Type: Full-Time Experience: 6–10 Years Industry: Consumer Electronics / Home Appliances Company Overview Indkal Technologies is a fast-growing Indian consumer...

  • Area Service Incharge

    7 days ago

    Chennai, Tamil Nadu, India Orient Electric Full time

    Area Service Incharge for Chennai - Manage Service centre operations - Achieving KPI parameters - Regular Dealer visit - Co ordinate with Sales team. Job ID 33322 Job Type Full-time Location Chennai Experience 5 - 20 Years Posted January 4th 2025 Posted By Sidharth Bansal

  • Area Manager

    6 days ago

    Coimbatore, Tamil Nadu, India Swiggy Full time

    Ways of working Office Field Employees will work fulltime from their base location About Swiggy Swiggy is India s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands With a presence in 500 cities across India partnerships with hundreds of thousands of restaurants an employee base of...

  • Area Manager

    2 days ago

    tamil nadu, India Kotak Mahindra Bank Full time

    Job DescriptionWe are seeking a strategic and performance-driven Area Manager to lead branch banking operations across a designated area. This role involves driving business growth, enhancing service quality, and ensuring compliance across branches. The Area Manager will be responsible for mentoring branch teams, managing productivity, and delivering...

  • Area Manager

    23 hours ago

    tamil nadu, India Kotak Mahindra Bank Full time

    Job Description We are seeking a strategic and performance-driven Area Manager to lead branch banking operations across a designated area. This role involves driving business growth, enhancing service quality, and ensuring compliance across branches. The Area Manager will be responsible for mentoring branch teams, managing productivity, and delivering...

  • Area Service Incharge A

    2 weeks ago

    Chennai, Tamil Nadu, India Reliance Jio Infocomm Limited Full time

    Posted Date 04 Sep 2025 - Function/Business Area Customer Service - Location Chennai North - Job Responsibilities 1. Establish and maintain the upkeep of service centers 2. Liaison with store manager and sales team for service operations 3. Ensure customer satisfaction to avoid escalation of issues 4. Motivate and manage team of service center and care...

  • Area Service Incharge

    7 days ago

    Chennai, Tamil Nadu, India Jeeves Consumer Services Private Limited Full time

    Position - Area Service Incharge/Team Leader/Service Coordinator/Supervisor Location - Chenai, Tamil Nadu Salary Inhand - 25K p.m. to 309K p.m. + PF + Mediclaim +Mobile Reimbursement Allocation of calls to Engineers Pin-code wise, Handling SFs( Service Franchisees) Aware of KPI, TAT Good Communication and Basic knowledge of MS Office Excel Must have...

  • Area Technical Manager

    6 days ago

    Chennai, Tamil Nadu, India STRI Consulting Full time

    Area Regional Technical Manager At STRI we are hiring for our client who are in the Financial Services industry- Property Management Specialist Location South India Requires Regional Travel Experience 5-8Years About the Role We are seeking a proactive and results-oriented Area Technical Manager to lead our vendor engagement and valuation operations across...

  • AREA SUPPLY MANAGER

    2 weeks ago

    tamil nadu, India Way2Go Full time

    AREA SUPPLY MANAGER - Chennai- Full Truck Load- FaaS (Freight as a Service) Location: Chennai About our client Our client is a leading player in the Freight as a Service (FaaS) industry, aiming to create a digital platform for aggregating demand from Shippers and providing services through third-party trucks. They are focused on bringing value to Fleet...