Windows Server Administrator

2 weeks ago

Mumbai, India Wipro Full time

Job Description

Position Title -Windows Administrator L2

Location - Mumbai

Role Summary

As a L2 resource of the Run team, he/she will :

  • Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents
  • Plan, prepare and execute Change technical tasks in the ITSM queues
  • Respond to and resolve alerts from the monitoring management system
  • Provision server/cluster build and hardening according to the security standards
  • Troubleshoot, configure and resolve requests / incidents linked to Hardware, Operating System, Hypervisor and High-Availability services in the operating environment
  • Deploy and operate storage, network and OS/cluster configurable items, and infrastructure management tools
  • Plan, prepare and execute servers OS patching and reboot
  • Plan, prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements
  • Perform basic to intermediate root cause analysis in Incident and Problem tasks
  • Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)
  • Plan, prepare, execute and support Data Center maintenance activities
  • Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises
  • Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc
  • Respond to and own L1/L2 escalations
  • Engage in taskforce resolution squad in priority incident management / crisis management cases
  • Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management
  • Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)
  • Engage in Service Improvement review and actions plan

Technical Expertise

  • Operating System – Windows 2008 / 2012 / 2016 / 2019
  • Hypervisor – Hyper-V and VMware (lesser extent)
  • High-Availability solution – Microsoft Cluster Service (multi-nodes geo cluster)
  • Hardware – HPE Proliant DL / Blade C7000 / Synergy / Simplivity / Apollo
  • Run operate of enterprise Windows ecosystem (Physical and Virtual servers) in heterogeneous environment with Storage, Network, Database and Middleware services
  • Run operate of CLX, Raid Manager and HORCM to manage disks and storage operations on server/host side
  • Active Directory management (OU/GPO/Forest and domain)
  • Scripting / automation experience with Powershell proficiency
  • Work with tools such as Altiris (inventory and patch management), CyberArk (privileged access management), OMI suite (events/alerts management)

Shift / Oncall & Weekend Support

Flexible to work on shifts / weekends / Oncall support as followed.

Shift Timings in IST :

  • Early Morning Shift – 4:30AM to 1:30PM
  • Morning Shift – 6:30AM to 3:30PM
  • Afternoon Shift – 11:30AM to 8:30PM
  • Evening Shift – 2:30PM to 11:30PM

  • Afternoon Shift 1 – 12:30PM to 9:30PM **
  • Evening Shift 1 – 3:30PM to 00:30AM **
  • ** Daylight saving ends period – end Oct to end Mar every year

  • Saturday Shift – 11:30AM to 8:30PM ***
  • *** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday – Saturday). Shift arrangement and hours to be finalized.

Oncall Support : To provide Oncall support services on rotational basis

  • 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)
  • 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)
  • Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM

Weekend Support : Mandatory to work on every 3rd Saturday of every month

Public Holiday Support : Paris (Client) Holidays will be followed as public holidays

Process & Tools

  • ITSM tool – Service Now as Ticketing tool for INC/SR/Change/Problem tickets
  • Basic knowledge on ITIL Process & Practices

Educational Qualifications

Bachelor’s degree or Master’s degree in Information Technology or pertinent programs

Key Competencies:

  • Minimum 6 years of relevant hands-on work experiences
  • Solution-focused with excellent problem solving and analytical skills
  • Ability to work in a flexible and constantly changing environment
  • Effective teamwork and collaboration
  • Good oral and written communication skills in English

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