Technical specialist

2 days ago

Bengaluru, India People Prime Worldwide Full time

About Client:Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through collaborative, white-box engagement models that include extended teams and turn-key projects. It excels in building new products and re-engineering legacy products using state-of-the-art technologies and innovation. Led by an entrepreneurial leadership team that prioritizes execution, outcomes, and continuous learning, It has been recognized as one of Pittsburgh’s fastest-growing companies by the Pittsburgh Business Times and as a leader in innovation by Smart Business Magazine.•Job Title : Application Support / Tech Support• Key Skills : Windows OS, Mac OS, International Voice Support• Job Locations : Bangalore, Hyderabad, Mumbai, Pune and Noida• Experience : 3+ Years• Education Qualification : Any Graduation.• Work Mode : Hybrid.• Employment Type : Contract.• Notice Period : Immediate - 15 DayJob Description:Please note we are looking for candidates with good L1 & L2 troubleshooting with Windows & Mac, having good English communication skills & voice support experience.We are looking for Tech- Support personnel with Financial (domain) understanding or work experience in the Finance sector.· We are seeking an experienced Accounting Application Tech-Support Ex / Specialist to join our team.The ideal candidate will have expertise in supporting accounting software applications on both Mac OS and Windows operating systems.Proven experience in providing support for accounting software applications(Candidate who has completed graduation in commerce is preferred but even if candidate has relevant experience graduation side is not a constraint)Application Support:· Provide expert-level support for accounting software applications on both Mac OS and Windows platforms in a BPO / KPO / Tech Support environmentTroubleshoot and resolve user-reported issues promptly and efficiently.Identify bugs, installation and uninstallation of software and accountingIssues with the Mac or Windows systemFamiliar with system troubleshooting steps, finding windows or mac logs etc...Create and update escalation logs / training documentation for both Mac OS and Windows users.Collaborate with cross-functional teams to resolve complex technical issues related to accounting applications.Escalate issues to the development team when necessary and follow up on resolutions.US EST hours (6:30 pm to 3:30 AM)Interested candidates please share resume

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