Community Management

2 months ago

Bangalore, India Karma Group Global Full time

POSITION DESCRIPTION: The role will aim at building and nurturing an active community, moderating discussions, managing support requests and organizing online activities on social media channels (including but not limited to Facebook, Instagram and Youtube).

Candidate Profile:

  • Should have experience in Online Community Management/Social Media
  • 6 months to 2 yrs of experience in Community Management & Engagement
  • Familiar and skilled in working on social media platforms
  • Excellent communication skills in English
  • Ability to interact with a global community, moderate discussions and handle negative feedback and conflicts. 
  • Experience in social media/community management roles is a plus
  • Experience in working with social media tools like Sprout Social is a plus

Note: Candidate is required to work 6 days a week from office.

Responsibilities:

  • Encourage and facilitate meaningful interactions among community members. This may include responding to comments and starting discussions on our social media channels. 
  • Act as a liaison between the brand and the community.
  • Keep members / guests informed about updates, changes, and important information.
  • Organize community activities such as competitions and giveaways to engage with the audience. 
  • Moderate discussions and be prepared to handle any issues or crises that may arise within the community, responding promptly and effectively to maintain a positive reputation.
  • Manage support requests that come in via social media channels (including but not limited to DMs and comments)
  • Create, schedule and post content on social media (including Instagram, Facebook and Youtube) 
  • Work closely with the teams in charge of design and marketing.
  • Serve as the community's voice to assist in planning social media marketing activities
  • Monitoring and tracking KPIs and creating weekly and monthly reports.

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