Agile Transformation Specialist

5 days ago

Pune, India Zendesk Full time

At Zendesk, our IT team, in partnership with business stakeholders, is dedicated to enhancing the integration of finance operations and technology. We seek an IT Business Systems Analyst who excels in a collaborative environment and is committed to enhancing finance operations through a robust understanding of business value streams. The ideal candidate will have a solid background in business systems analysis, with a specific focus on SaaS tools, and will demonstrate extensive experience in agile methodologies. You should possess a strong foundation in requirements development and the ability to comprehend and articulate business fundamentals effectively. Acts as the functional lead and central point of contact on assigned projects and enhancements. Facilitate Cross-Functional Collaboration: Act as a liaison between finance teams and technical resources, ensuring clear communication and alignment throughout the implementation of solutions. Participate in Agile Practices: Actively participate in agile ceremonies, such as sprint planning and reviews, contributing to continuous improvement in the development process while promoting agile principles throughout the team. Conduct User Acceptance Testing: Collaborate with teams to define acceptance criteria, develop test plans, and conduct user acceptance testing (UAT), ensuring that solutions meet business requirements before deployment. Guide business partners through changes brought about by the implementation of new technologies, assisting in training, user support, and post-implementation feedback loops. Take Pride in Our Work: Exhibit ownership of your deliverables, ensuring that all requirements and documentation reflect high standards of quality and excellence. Business Analysis Expertise: A minimum of 8 years of experience in business systems analysis, preferably with a focus on finance value streams and SaaS applications. Experience with Finance Processes: Strong familiarity with ERP solutions and transformations, including accounting/back-office applications focusing on source-to-pay processes. Examples of key SaaS technology experience desired include: Netsuite, Adaptive, Coupa, Brex, Blackline, Celigo, Cforia Agile Methodology Experience: Practical experience in applying agile practices to enhance team performance and project deliverables, demonstrating an understanding of agile frameworks. Proficiency in Jira or similar project management and issue-tracking software. Excellent verbal and written communication abilities, enabling you to bridge the gap between technical and non-technical stakeholders effectively. A collaborative and team-oriented attitude that promotes a supportive work culture while driving results. Embraces a growth mindset by actively seeking out learning and training opportunities, soliciting feedback, and striving for continuous personal and professional development to drive team and project success. Demonstrates a curious and proactive approach by asking questions, engaging with cross-functional teams, and staying informed about developments across the organization to contribute more effectively. At our organization, we celebrate diversity and inclusion as essential components of innovation and success. Step into a role that not only challenges you but also drives meaningful impact within our finance operations.

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