Engineer - Customer Service - French

5 days ago

Bangalore, India Enphase Energy Full time

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future Must be available to work on-site at our Bangalore office 5 days per week. About the Role To give our customers the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables. What you will be doing Answering inbound Emails / Chats / Phone calls to the Customer Support queue during assigned hours Conducting remote troubleshooting of Enphase products Troubleshooting, approving, and executing warranty claims Providing pre-sales information about Enphase products Assisting with the activation of new Enphase sites as needed Documenting all activity in a central CRM/Help Desk software platform Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed Participating in ongoing training/education of industry standards and Enphase product-specific information Assist other team members with troubleshooting and/or administrative tasks as needed Following departmental conventions and procedures Professionally represent Enphase via all communications mediums Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual Performing other duties as assigned Support operational hours (India team) are 1 PM – 10:00 PM, Sun to Sat. Start and finish times for team members are adjusted to cover non-stop customer support across 7 days. The candidate must be open to working on weekends Who you are and what you bring Should be a Graduate – B.E/B.Tech/M.Sc/MCA/B.Sc/BCA Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers Experience working in a fast-paced technical support or customer service position Strong verbal and written communication skills Proficient in French. C1 certification is required Computer literate (PC skills essential, Mac OS desirable) A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable

  • Engineer - Customer Service - French

    3 days ago

    bangalore, India Enphase Energy Full time

    Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell...

  • French IT Service Desk

    3 days ago

    bangalore district, India ITC Infotech Full time

    Hi, We have the below urgent opening in Bangalore, Interested candidates can send their profiles to manikandan.g@itcinfotech.com alongwith your Current CTC, Expected CTC and Notice period to join. French IT Service Desk Job Description' Key Responsibilities: 4 - 6 yrs. French language proficiency is required. Act as the first point of contact for end-users...

  • French IT Service Desk

    5 days ago

    bangalore, India ITC Infotech Full time

    Hi, We have the below urgent opening in Bangalore, Interested candidates can send their profiles to manikandan.g@itcinfotech.com alongwith your Current CTC, Expected CTC and Notice period to join.French IT Service DeskJob Description' Key Responsibilities: 4 - 6 yrs. French language proficiency is required. Act as the first point of contact for end-users via...

  • French project coordinator

    4 weeks ago

    Bangalore, India TIGI HR Full time

    Job Title: French Project Coordinator Location: Indiranagar, Bengaluru Work Mode: On-Site About the Company: We are specialized as a technology partner in software development & IT consulting services in various domains. We are working for international clients located all over the world, mainly in Europe, offering outsourcing and off-shoring...

  • ▷ [High Salary] French It Service Desk

    1 week ago

    Bangalore, Karnataka, India ITC Infotech Full time

    Key Responsibilities 4 - 6 yrs French language proficiency is required Act as the first point of contact for end-users via phone email chat or ticketing system Log track and manage incidents service requests and escalations in the ITSM tool Provide remote troubleshooting for desktops laptops applications network and other IT-related issues Ensure timely...

  • Customer Support Associate

    3 days ago

    bangalore, India Aasma Careers Full time

    Job description We are hiring for a MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN India Languages :- Punjabi/Bengali/Nepali/French Note :- Excellent English Speaking Skill Job Description: This is a full-time remote role for a Language Interpreter. The Language Interpreter will be responsible for providing...

  • Customer service representative

    4 weeks ago

    Bangalore, India MSI Services Pvt Ltd Full time

    MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - " Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal...

  • Customer Service Representative

    5 days ago

    bangalore, India MSI Services Pvt Ltd Full time

    MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners. This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal...

  • Customer Support Associate

    5 days ago

    bangalore, India Aasma Careers Full time

    Job descriptionWe are hiring for a MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN IndiaLanguages :- Punjabi/Bengali/Nepali/FrenchNote :- Excellent English Speaking SkillJob Description:This is a full-time remote role for a Language Interpreter. The Language Interpreter will be responsible for providing accurate...

  • Head of Sales

    2 weeks ago

    bangalore, India Indo-French Chamber of Commerce & Industry (IFCCI) Full time

    Head of Sales – India Subcontinent Location: India (Remote) Company Profile: For IFCCI's Client - A French origin multinational software company Job Role: We are looking for a highly motivated hunter Sales Head to accelerate our growth across the India sub-continent (India, Bangladesh, Sri Lanka, Nepal, etc.). This is a remote position with significant...