Software Engineer

16 hours ago

Noida, India Credgenics Full time

We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate the resolution of stressed assets. With all major banks and NBFCs as our clients, our SaaS-based collections platform helps them efficiently improve their NPA, geographic reach and customer experience. We are looking for a talented and motivated Software Engineer with a strong background in dialer systems , VoIP technologies , and telephony platforms . This role is critical in ensuring high call connectivity, intelligent routing, and platform stability. Develop APIs and services for dialer configuration, campaign management, and reporting. Optimize call routing, pacing algorithms, retry logic, and contact prioritization. Monitor and improve system performance, call success rates, and error handling. Collaborate with QA, DevOps, and Product teams for feature releases and production support. Build tools for campaign reporting, agent performance tracking, and real-time monitoring. Ensure regulatory compliance (DNC, TRAI, TCPA, etc.) Required Skills & Experience: ~5+ years of experience in backend development with focus on telephony/dialer systems. ~ Strong experience with Asterisk , Kamailio , or FreeSWITCH . ~ Proficiency in Python , Node.js , Go , or Java . ~ Experience with MySQL/PostgreSQL , Redis , and message queues like Kafka or RabbitMQ . ~ Knowledge of campaign management , lead prioritization , call pacing algorithms . ~ Experience with cloud platforms (AWS/GCP), containerization (Docker), and CI/CD. Make a direct impact on customer experience and business outcomes. Learn and grow with exposure to modern VoIP stacks and cloud telephony.

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