Student Recruitment Support Officer

Malvern’s Vision is to be a trusted global partner in education, delivering pathways, language experiences, and university services that transform lives and shape futures through innovation and collaboration, supporting our Mission to equip students for success through language experiences, university pathways, and career-focused learning, and help our partners grow through innovative education services.Our company values are PASSION in that we are driven by a deep passion for education, inspiring students and partners to achieve excellence and success. EXPERTISE in our extensive experience in international education, we deliver trusted, cutting-edge support to students and partners. CREATIVITY in embracing fresh ideas and innovation, crafting dynamic learning experiences and tailored solutions for a changing world. CHANGE-MAKING to drive positive change through education, innovation, and a commitment to making a lasting impact on society and the environment. COLLABORATION to build strong partnerships and foster teamwork, creating a supportive environment where everyone can thriveMain ResponsibilitiesThe Student Recruitment Support Officer will be responsible for working with the Director of Sale Operations, to support our international sales strategy and driving student conversion from a given region. They will workclosely with a range of different stakeholders including Sales teams, colleagues from our centres, and admissions team. This role is responsible for driving in-region student conversion activity, but may be asked to support on other projects, including support at sales events, administrative work,and other projects supporting the student experience and sales operations.Key TasksØTo support the meeting of sales targets across the business, supporting our Sales Team, working with students directly to meet conditions, pay course deposits, book interview and generally take the next step in the process.ØSpeak with students directly to understand any barrier to their study, and resolve themØTo help students understand the next step in their journey and action them to take those steps (document submission, deposit paying, interview booking, etc)ØTo build relationships with partners and sponsors where appropriate to help them convert the students sent to us.ØTo lead on developing and building relationships with regional recruitment staff and our network of agents.ØCreate and update records on student recruitment informationØProvide reporting and data analysis on regional performanceØCollaborate and coordinate across with teams regarding product knowledge and trainingØWork cooperatively and supportively with stakeholders to ensure good channels of communication and exchange of relevant data.ØTo provide excellent customer service to our stakeholders and studentsØIdentifying and implementing improvements to customer service at all levels within the organisation.ØTo have experience of successfully growing recruitment results from key recruitment regions.ØTo proactively support group planning, training team development activities and initiatives.ØParticipate in group training and team building activities.ØParticipate in group planning and product development initiatives.ØParticipate in cross-network sales and marketing initiatives.ØTo undertake any other duties as given by their line managerKnowledge, Skills and ExperienceEssentialØHigh level of English ability, Strong verbal and written communications skills.Ø2+ years experience in HE in an international settingØEducated to degree levelØProven track record of achieving outstanding performance.ØProven track record in delivering against recruitment targets in the international education sphere.ØKnowledge of UK focussed and international student recruitment networks and strategies.ØExcellent understanding of the UK education system.ØExperience in student conversion, including agents and direct recruitment.ØExperience of producing sales reports and updating recordsØAn ability to analyse and conceptualise with strong communication skills and a passion for education and training.ØIT proficiency with Microsoft Office products.DesirableØStudy experience in the UKØWork Experience in the UKØConnections and relations with the agent network Malvern International works withØAdvanced IT skills such as pivot tables, and advanced CRM systems / Student Record SystemØUnderstanding Finance reporting and processes within Higher EducationPersonal attributesØAbility to work effectively in a team and independently..ØCompletion Oriented with attention to detail.ØInitiative taking and proactive to solves problemsØCommunication - have proven influencing skills, interpersonal skills and diplomacy with the ability to motivate and persuade othersØSelf-motivation with excellent planning and organisation skills.ØAttention to detail, with strong understanding of both people and process.ØFlexibility and adaptability with the ability and willingness to work occasional evenings and weekends, and to travel internationally if required.NB. This job description is intended for use as a guide only and is not an exhaustive list of responsibilities.Please forward applications to