SaaS Customer Support

5 days ago

Coimbatore, India RunLoyal: Pet Software Full time
Job Title: SaaS Customer Support (US phone support mandatory) Company: India,Coimbatore (Remote/Hybrid)
Type: Full-time
About RunLoyal RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.
As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.Role Overview We are looking for Customer Service Associates (International Voice Process) to join our India team. S. customers—resolving queries over phone, email, and (in the future) live chat.
You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.
Handle inbound and outbound customer calls with professionalism and empathy.

~ Respond to customer queries via email (and eventually live chat).

~ Multitask between voice, email, and chat support while maintaining quality.

~ 1–3 years of customer service experience (International Voice Process preferred).

~ Excellent spoken and written English communication skills (neutral accent required).

~ Ability to multitask between calls, emails, and documentation.

~ S. time zone shift (night shifts/EST overlap).

~ Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.

~ Customer Obsession – You genuinely care about solving customer problems.

~ Teamwork – Willing to support peers and share knowledge.

Be part of a fast-growing SaaS company with a bold mission in pet tech.

~ Gain global exposure supporting U.Opportunity to learn SaaS products and grow into advanced support roles.

~ Collaborative, empathetic, and growth-oriented work culture.

~ Competitive compensation and career growth opportunities.

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