Director of Operations

5 days ago


bangalore, India Live Connections Full time

Hiring Director - Service Delivery Operations - BPO/Contact center Experience is Mandatory with Insurance Domain.Working Experience required and preferred 10+ years of leadership experience in operationsWork experience in insurance outsourcing is highly preferredThe Director will oversee the real-time shift operation in the India Service Delivery Center and be responsible for all outcomes, including financial results, production output, client experience, and employee engagement. Lead initiatives and projects to build out service delivery infrastructure and mature or create service capabilities.Max CTC offered: 60 LPAWork Location: BangaloreShift Timings: 6:30 PM To 3:30 AM IST(US shifts)Interested write to madhavreddy@livecjobs.comCall: 8074156082• Global work experience is preferredLead India’s Real-time Service Delivery, Drive Business Growth, and Manage Financial Results • Lead direct reports to create an environment for high productivity and employee engagement in India’s-time shift. Coach direct reports and team leaders. Build effective talent development practices.Oversee delivery of services, products, and, solutions to clients in line with global quality standards and brand promises.Drive significant revenue growth in India real-time shift, and lead collaboration between India and China teams and all U.S. based Business Development and Operations Advisory departments to achieve growth targets. • Manage financial results of India real-time shift including appropriate organizational structure, optimal efficiency, and service/product refinement.



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    Hiring Director - Service Delivery Operations - BPO/Contact center Experience is Mandatory with Insurance Domain. Working Experience required and preferred 10+ years of leadership experience in operations Work experience in insurance outsourcing is highly preferred . The Director will oversee the real-time shift operation in the India Service Delivery...

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