Technical support engineer

2 months ago

Bangalore, India Karix Full time

Job Role: Technical Support Engineer (International) Location: Bangalore About the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.

What you'll be responsible for? Provide support to internal / external customers while adhering to the set SLA parameters.

Facilitate calls with customers to explain/resolve/address the issues raised to technical support team Perform initial troubleshooting, do analysis, test service flows to resolve customer’s concerns Collaborate / coordinate with backend teams in identifying / resolving customer issues.

Capture and document all queries / concerns via the ticketing tool / email/ calls.

Responding to customers via various communication channels and to provide timely revert / updates / notifications.

Share periodic updates and feedbacks on regular basis.

Maintain regular tracker(s) and publish reports to all stakeholders.

Ensure 100% adherence to team’s and organizational processes.

Time Management Ticket management Customer response and engagement Cross-functional communication and coordination Compliance and SOPs What you'd have?2 to 5 years of experience, preferably in Telecom Domain Excellent communication (written & verbal) and interpersonal skills Basic knowledge of Linux, My Sql, Oracle, Phoenix and Hive Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions Proactive, self-motivated and should be a team player Flexible to work in 24x7 environment Ability to plan and organize Why join us? Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaa S space, with opportunities for professional development.

I nnovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer.

We champion diversity and are committed to creating an inclusive environment for all employees

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