LeadSquared Products

LeadSquared Products - Technical Implementation EngineerNumber of positions: 10Type: Full-timeExperience: Apply only if you have a Minimum of 10+ years of relevant experience and can join immediately.Interview Process: Three rounds of technical interviews will be conducted via video call. During the interviews, live coding scenarios will be tested.Position Location: Hyderabad, IndiaPre-requisites:● Must have completed LeadSquared Product Certification Program● Having CCBA (Certification of Capability in Business Analysis) or CBAP (Certified Business Analysis Professional) is a plusIf you are interested, please send your resumes to Website: ServicesAt B.I.R Solutions client LeadSquared, the Professional Services team works with the sales team to build solutions for our customers and own the implementation and onboarding of new clients. The team is super critical as it directly impacts revenue and customer satisfaction. If you love to interact with customers globally and solve their technical challenges through hands-on implementation and integration expertise, then you should certainly join this teamKey Responsibilities● Technical Implementation: Execute end-to-end implementation of LeadSquared platform based on solution design● System Integration: Design and implement integrations between LeadSquared and customer's existing software ecosystem● Data Migration: Execute data migration plans including cleansing, mapping, and validation of customer data and digital assets● Configuration & Customization: Configure LeadSquared platform according to customer requirements and implement necessary customizations● Technical Project Management: Execute implementation plans and ensure customers go live within promised timeframes● Integration Management: Serve as technical point of contact for all implementation-related integrations and technical queries● Technical Documentation: Create technical documentation, integration guides, and implementation runbooks● Quality Assurance: Conduct thorough testing of implementations and integrations before go-live● Technical Support: Provide post-implementation technical support and troubleshooting● Stakeholder Communication: Communicate technical progress and status updates to clients and internal stakeholders● Cross-team Collaboration: Work with Product Development team for technical feedback and post-implementation reviews● Process Automation: Identify technical implementation processes that can be automated and work on automation solutions● Technical Consultation: Provide technical consultation for upsell/cross-sell opportunitiesRequirementsEducation & Experience:● Bachelor's or Master's degree in Engineering, Computer Science, or Technology● Minimum 10+ years of mandatory experience in technical implementation of world-class SaaS products● Experience with CRM implementations and system integrations preferredTechnical Skills:● Strong understanding of cloud-based application architecture and deployment● Experience with API integrations, webhooks, and data synchronization● Knowledge of database management, data migration, and ETL processes● Understanding of SaaS application technical features and implementation challenges● Experience with web technologies (REST APIs, JSON, XML, etc.)● Familiarity with integration platforms and middleware solutions● Basic scripting and automation skillsSoft Skills:● Exceptional problem-solving and troubleshooting skills● Customer success-oriented attitude with technical mindset● Excellent written and oral English communication skills● Ability to manage multiple technical projects and implementations simultaneously● Strong attention to detail and quality-focused approach● Flexibility to travel as required● Ability to explain technical concepts to non-technical stakeholdersPreferred Qualifications:● Experience with marketing automation and CRM platforms● Knowledge of data security and compliance requirements● Experience with project management tools and methodologies● Certification in relevant technologies (APIs, Cloud platforms, etc.)● Experience working with global clients and distributed teams● Understanding of agile implementation methodologiesWorking Conditions:● Timely execution-oriented approach required● Focus on quality and continuous improvement mindset