Integration Team Lead
2 days ago
Our client delivers innovative high-performance e-powertrain systems. Their goal is to make electric mobility technology affordable for the mass market, making electric vehicles accessible to everyone, everywhere.
We are looking for a strong Integration Team Leader.
Key Responsibilities:
- Lead and mentor a team of technical support professionals, ensuring they provide expert-level assistance for the customers, both remotely and on-site.
- Troubleshoot and resolve complex technical issues while guiding team members to develop their skills and knowledge.
- Collaborate with the R&D, sales, and project managers teams to identify and implement effective solutions, improve product offerings, and fix bugs.
- Oversee the creation and maintenance of technical documentation, ensuring all relevant resources are accurate, clear, and accessible.
- Preparing technical documentation and conducting training sessions for customers.
- Build and maintain strong, long-term relationships with customers, ensuring high levels of customer satisfaction and loyalty.
- Drive continuous improvement and ensuring your team is equipped with the necessary skills to address customer needs effectively.
- Develop and maintain an in-depth understanding of our client's technology and solutions to provide exceptional service and guidance to both customers and internal teams.
Job requirements:
- Bachelor’s degree in Electronics/ Electrical Engineering or a related field.
- At least 12 years of experience in Integration Engineering or a similar technical role, with a strong background in system integration and troubleshooting.
- At least 3 years of experience in managerial role.
- Experience in maintaining and servicing electrical equipment, with hands-on expertise in both hardware and software aspects.
- Ability to read and interpret technical data, schematics, and documentation effectively, ensuring accuracy and understanding in integration processes.
- Fluent in English, both written and spoken, with strong communication skills to interact with both internal teams and international clients.
- Positive attitude with a proactive, solution-oriented mindset; excellent problem-solving and troubleshooting abilities.
- Strong communication skills, capable of working collaboratively with internal teams and providing effective customer support.
- Willingness to travel internationally as required for on-site integration support, client meetings, or project rollouts.
- Demonstrates strong team leadership skills, with the ability to motivate, guide, and mentor team members while ensuring the team's success in project delivery.
- Customer-focused with a dedication to ensuring high customer satisfaction through prioritization, quality service, and professional interactions.
- Ability to identify operational bottlenecks and drive continuous improvements within the integration process.
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