Infrastructure Implementation Engineer

2 days ago

India Simetrix Solutions Full time

About the Role We're building the future of contact center communications, and we're looking for an exceptional Voice Infrastructure Engineer to architect and implement enterprise-grade voice technologies that will power thousands of customer interactions daily. If you're passionate about real-time communications , VoIP , and creating seamless voice experiences at scale, this is your opportunity to make a massive impact. Conversational AI-powered self-service using modern ASR/NLU/TTS engines Dynamic call flow orchestration with 60-80% containment rates ML-optimized pacing algorithms for maximum agent productivity Advanced Call Progress Analysis (CPA) with 95%+ accuracy TCPA-compliant outbound calling with real-time abandonment rate control SIP Trunking & WebRTC Infrastructure Session Border Controller (SBC) implementation for security and QoS TLS/SRTP encryption and fraud prevention Voice Quality Optimization Real-time monitoring dashboards (MOS, latency, jitter, packet loss) RTCP analysis and quality alerting systems Experience with WebRTC and real-time communications Proficiency in Node.js/TypeScript or Go/Rust for high-performance systems Hands-on experience with Twilio, Bandwidth, or similar SIP trunk providers Understanding of audio codecs, QoS, and network protocols Experience building or implementing IVR systems Familiarity with call routing , skills-based distribution, and ACD systems Experience with multi-region deployment and redundancy strategies Knowledge of PostgreSQL/TimescaleDB , Redis , and distributed systems Cloud infrastructure experience (AWS, GCP, or Azure) Experience implementing TLS/SRTP encryption and security best practices Knowledge of fraud detection and prevention mechanisms Bonus Points Experience with ML/AI integration for voice analytics and optimization Contributions to open-source telephony projects (FreeSWITCH, Asterisk, Janus) Background in speech analytics , sentiment analysis, or voice biometrics Experience with Homer SIP capture , Prometheus/Grafana , or voice monitoring tools Autonomy & Ownership - You'll architect and build our voice infrastructure from the foundation up ✅ Cutting-Edge Tech Stack - Work with the latest in AI, voice, and real-time communications ✅ Collaborative Team - Work alongside talented engineers who value innovation and quality ✅ Growth & Learning - Exposure to emerging technologies in conversational AI and voice automation ✅ Competitive Compensation - comprehensive benefits, and flexible work arrangements If you're excited about building the future of voice communications and want to work on challenging, impactful problems, we'd love to hear from you Your resume highlighting relevant VoIP/telephony experience Links to any public projects or GitHub repos (if available)

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