Travel Consultant
1 day ago
About the Role As an International Customer Service Consultant at EaseMyTrip, based in the Gurgaon office, you will be responsible for assisting customers from the UK, UAE, Thailand, US, Singapore, and Saudi Arabia. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through EaseMyTrip various international platforms and other meta-search engine Role & responsibilities Multi-Regional Customer Support: Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls, emails, and chats. Customized Travel and Accommodation Planning: Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs. Effective Communication: Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines. Issue Resolution: Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience. Multi-Platform Management: Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively. Cultural Adaptability: Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions. Product Knowledge: Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of each regional EaseMyTrip website. Feedback Collection and Analysis: Collect and analyze customer feedback to suggest improvements in service delivery and product offerings. Sales and Promotion: Employ effective sales techniques to promote and upsell products and services, enhancing revenue generation. Team Collaboration: Work closely with global and local teams to ensure consistency in service and share best practices for customer engagement. Preferred candidate profile Experience: At least 3-5 years in customer service or travel-related fields, with experience handling international customers being highly advantageous. Educational Qualification: Bachelor's degree in travel, tourism, hospitality, business, or a related field. Communication Skills: Exceptional verbal and written communication skills in English, with additional language proficiency beneficial. Interpersonal Skills: Strong skills in building and maintaining relationships with customers and team members. Problem-Solving Skills: Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment. Technological Proficiency: Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools. Cultural Sensitivity: Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele. Adaptability and Flexibility: Ability to handle the demands of working with clients across different time zones and adapting to varying market needs. Attention to Detail: High level of accuracy and attention to detail when handling bookings and responding to customer queries. Customer Focus: A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.
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Travel Sales
2 weeks ago
Gurugram, Haryana, India Travel Triangle Full time**Key Responsibilities**: - Maintaining relationship with travellers by calling and understanding their trip related details. - Maintaining relationship with travel agents, ensuring that customer needs are met by the agent, ensure agent growth on TT platform - Ensuring goals and targets for the assigned destination and agents are achieved - Ensuring quality...
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Travel Consultant
1 week ago
haryana, India EevolveX Full time**Job Title: Travel Consultant** **Location:** Gurgaon/Pune **Salary:** 6-9 LPA **Job Description:** We are seeking a highly motivated and experienced Travel Consultant to join our team. The ideal candidate should possess a strong understanding of the travel industry, particularly with expertise in GDS Sabre. As a Travel Consultant, you will be responsible...
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Gurgaon, Haryana, India Travel Buddy Full timePosition Travel Consultant 1-2 Yrs Exp Location Gurgaon Full-Time Immediate Joiners PreferredAbout the Role We re looking for a driven customer-first Travel Consultant with 1-2 years of experience in B2C travel sales and planning If you know how to turn an inquiry into a booking and love creating seamless personalized travel experiences we want to talk to...
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International Travel Consultant
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Senior Travel Consultant
3 days ago
Haryana, India EaseMyTrip.com Full timeAbout the RoleAs an EMTRoyale Consultant, you will be an integral member of the team responsible for designing luxurious, bespoke travel experiences for high net worth individuals (HNIs). This role demands a thorough knowledge of upscale travel destinations, a keen understanding of the unique needs of affluent travelers, and a commitment to providing...
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Senior Travel Consultant
3 days ago
haryana, India EaseMyTrip.com Full timeAbout the Role As an EMTRoyale Consultant, you will be an integral member of the team responsible for designing luxurious, bespoke travel experiences for high net worth individuals (HNIs). This role demands a thorough knowledge of upscale travel destinations, a keen understanding of the unique needs of affluent travelers, and a commitment to providing...
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Senior Travel Consultant
3 days ago
Haryana, India EaseMyTrip.com Full timeAbout the Role As an EMTRoyale Consultant, you will be an integral member of the team responsible for designing luxurious, bespoke travel experiences for high net worth individuals (HNIs). This role demands a thorough knowledge of upscale travel destinations, a keen understanding of the unique needs of affluent travelers, and a commitment to providing...
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Travel Consultant
24 hours ago
haryana, India Thrillophilia.com Full timeOverviewWe are looking for a highly motivated and performance-driven travel consultant to join our growing team. This role is suited for individuals with a strong foundation in sales, preferably in the travel industry or OTAs, and a deep commitment to delivering customer value. If you are target-oriented, tech-savvy, and thrive in a dynamic work environment,...
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Travel Consultant
3 days ago
Haryana, India EaseMyTrip.com Full timeAbout the RoleAs an International Customer Service Consultant at EaseMyTrip, based in the Gurgaon office, you will be responsible for assisting customers from the UK, UAE, Thailand, US, Singapore, and Saudi Arabia. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and...
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Travel Sales Consultant
18 hours ago
haryana, India Kaizen Adventours Full timeJob descriptionCompany DescriptionKaizen Adventours, located in Gurugram, strongly believes that traveling is a transformative way of life, building relationships and changing perspectives. As fellow adventurers, we aim to provide enriching travel experiences through hassle-free bookings and planning.Role DescriptionAs a Travel Sales Consultant, you will...
