Servicenow sr. developer

1 week ago

Pune, India Tata Consultancy Services Full time

Experience: 6 to 8yrsLocation: Pune/Chennai/Bangalore/Kolkata/Noida/MumbaiResponsibilities:· Responsible for interacting with customers and stakeholders for requirement gathering.· Responsible for developing/administering technical solutions on the Service Now tool platform to satisfy the business needs of the IT department and beyond.· Implementations and enhancements of Service Catalog, Workflows, Flow designers, Incident, Problem, Change, Knowledge management and CMDB modules.· Experienced in designing a Robust CMDB Following the CSDM Framework based on analysis of AS IS CMDB and ITSM Process, Field Mapping and Data Standardization,· Implement Reports, Dashboards, KPI and Performance Analytics for different modules of Service Now.· Manage Service Now Version Upgrading, Patching’s.· Design and implementation of Service portal, widgets, Themes· Integrate Service Now with other 3rd party tools using REST, SOAP web services and integration Hub.· Good knowledge on configuring Chatbot, Virtual agent, ATF, Agent workspace, Flow Designer· Strong knowledge on Non ITSM modules like ITOM, SPM(ITBM), ITAM, CSM, Sec Ops, GRC, HRSD.· Good practice web programming techniques to configure robust solutions utilizing the Service Now platform while making informed recommendations to process users.· Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues.· Consults with Process Leaders to develop appropriate technical solutions in Service Now· Follows up on outstanding development needs and provides timely status reports to the project manager.· Advises on options, risk and impacts on business/ITIL processes.· Communicates technical problems and solutions to both technical and non-technical audiences.Skills Overview:· Knowledge of web-based development languages; specifically, Java Script, Ajax, HTML, CSS· Strong customer service and excellent verbal/written communication· Excellent attention to details, ability to multitask, and effective time management skills.· Understand full application lifecycle.· ITIL Certified· Service Now certified on CSA, CAD, CIS-ITSM, CIS-ITOM, CIS-ITAM, CIS-ITBM, CIS-CSM, CIS-Sec Ops, CIS-GRC, CIS-HRSD, CIS-Dev Ops.· Past work experience with industry leading providers of ITSM tools· Past work experience of Service Now modules like l TSM, ITOM, ITBM, ITAM, CSM, Sec Ops, GRC, HRSD, Dev Ops

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