Technical Support Engineer for a Web/Mobile application for US Company
2 weeks ago
Full Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:- Provide technical support to internal and external users including customer service teams as well as clients and partners- Communication and coordination of feedback and inputs to the development team, mostly based in India- Assist QA lead with QA activities- Troubleshooting technical issues with minimal support from the development team- Speaking to internal and external customers to quickly get to the root of their problem- Propose workarounds to customers when the fix will take time to be released- Providing timely and accurate customer feedback- Following up with clients to ensure the problem is resolved- Supporting the roll-out of new applications- Providing support in the form of procedural documentation- Managing multiple cases at one time.- Testing and evaluating new releases- Propose new ideas and out-of-the-box solutions for a smooth operational processREQUIREMENTS:- Bachelor’s degree in computer science or information technology- Work during the US hours (9 am to 6 pm central time)- Experience with tech support for a web-based business application along with a Mobile interface- Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS- Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs- Experience with remote desktop applications and help desk software- Experience in ticket management tools like Clickup, Jira, Trello etc.- Experience in texting and communication-based applications is a plus- Certifications in Linux, Java, Web development, AWS are desirable but not required- Experience in using AI tools for day-to-day tasks- Have a development mindset to quickly scale into a developer with minimal training- Attention to detail and good problem-solving skills- Excellent interpersonal skills- Good written and verbal communicationCOMPENSATION:- Market-rate salary commensurate with experience & skillsABOUT THE COMPANYTextellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication
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Delhi, India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:Provide technical support to internal and external users including customer service teams as well as...
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Delhi, India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:Provide technical support to internal and external users including customer service teams as well as...
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Delhi, India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:- Provide technical support to internal and external users including customer service teams as well...
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Delhi, India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:- Provide technical support to internal and external users including customer service teams as well...
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Delhi, India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:Provide technical support to internal and external users including customer service teams as well as...
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New Delhi, India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:- Provide technical support to internal and external users including customer service teams as well...
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