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Infinite Computer Solutions | SMSC/ MMSC Senior Support Engineer | bangalore
2 months ago
Job Title: Senior Support Engineer
Job Description:
We are seeking a highly skilled and experienced Senior Support Engineer to join our team. The ideal candidate will have a strong background in telecom support, network deployment, and customer support, with specific expertise in SMSC and MMSC and messaging systems.
Responsibilities:
Customer Support:
• 8+ years of strong experience in a Senior role.
• L3 Technical Production support, US Hours.
• In-depth understanding of 2G, 3G, 4G, and 5G technologies and messaging (SMSC and MMSC) and O-RAN architecture.
• Provide post-deployment support, ticket management, SLA, and escalations.
• Work closely with customers to resolve technical issues and gather feedback for continuous improvement.
• Interface with customer teams for feedback and continuous improvement of messaging (SMSC / MMSC) systems.
• Utilize knowledge of 2G/3G/4G and 5G products, RHEL, Networking, NFV (OpenStack), Kubernetes, and various network protocols (HTTPS, HTTP, SIGTRAN, SIP, SSL, SMPP, REST API, MMSC relay, and protocol stack).
• Wireshark traces, Pcap Analysis.
Location: Bangalore, India (Work from Office)
Experience: 8+ years